Support

Open search

Smart TV Home Bar Resetting

Apprentice

Having an issue where the home bar on my TV keeps resetting. So all the app shortcuts I've added disappear and defaults back to Live TV and TV plus.

 

All my other settings appear to be not affected. 

 

TV Model: QE65Q6FAM

Software Version: T-KTMDEUC-1250.5,BT - S

5 REPLIES 5
ChrisM Moderator
Moderator

Hi @MrShak1982.

 

Could you tell us the software version of your TV? Go to Home > Settings > Support > About This TV.

Apprentice

@ChrisM wrote:

Hi @MrShak1982.

 

Could you tell us the software version of your TV? Go to Home > Settings > Support > About This TV.



It's on my original post at the bottom.

ChrisM Moderator
Moderator

Apolgies, @MrShak1982. It does like like there's an update available for your TV to version 1260.6. Firstly, check to see if this is available through the menu of your TV. Go to Menu > Support > Software Update > Update Now.

Highlighted
Apprentice

Mine also keeps doing this.

aswell as putting ads on my home screen.

im on firmware 1232, which is the latest for my set.

are they doing this on purpose?

Apprentice

Given this a go and will see how it goes. 

 

Also, I'm slightly p****d that I'm getting ads on my home bar. I don't get this on any of my other brand smart TVs. It's infuriating to the point I'm tempted to replace this TV...how do users stop this from happening?

Top Liked Authors