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Apprentice

Hi I have recently upgraded to SkyQ and am having intermittent sound issues with my TV. When I switch on I either get no sound or the sound ‘pixellates’  It resolves when I switch off the SkyQ box and switch on again. Has anyone else had problems. My SkyQ box has been changed but as my mini box ok when sound vanishes Sky say it’s a TV software issue

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Superuser I
Superuser I

@Dools wrote:

Hi I have recently upgraded to SkyQ and am having intermittent sound issues with my TV. When I switch on I either get no sound or the sound ‘pixellates’  It resolves when I switch off the SkyQ box and switch on again. Has anyone else had problems. My SkyQ box has been changed but as my mini box ok when sound vanishes Sky say it’s a TV software issue


Hi @Dools,    Do you have the latest software version on both your Tv and Sky Q Box?  You have mentioned your model but you will see  the latest firmware on the support site. https://www.samsung.com/uk/support/       Latest firmware for the Q Box is Q080.000.75.00L for first generation and Q080.000.76.00L for 2nd generation.  2nd Gen is the ES240 which has an external power supply  (you may well have this one)

 

If you are up to date and issues can you try another HDMI cable and/or switch ports just to check?

 

I'm aware of some sound issues being reported with Skyq  (whilst Samsung sets feature other makes at times too (have had Q with an MU model for while now but not had this problem)    if you are using a Sound  Bar some customers have found it helps if you connect Q directly to The Sound Bar.    If you are  using the Tv speakers   you could try  changing Digital Audio Output to normal if it is not in that format, go to Settings/Set up/Audio Visual/HDMI.

 

 

Apprentice
Many thanks for this. I actually rang Samsung help. They were excellent and have fingers crossed they have sorted out my problems if not I will investigate your suggestions
Superuser I
Superuser I

@Dools  Hopefully Samsung have sorted the issue out, if further problems you can let us know at some point.

Apprentice

Hi not had any more issues - fingers crossed

cheers for all your help

Superuser I
Superuser I

@Dools wrote:

Hi not had any more issues - fingers crossed

cheers for all your help


Hi @Dools  thanks for update and good to hear-no prob

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