15-02-2018 11:19 AM
Hi, I woke up this morning to find my television picture distorted. Wondered if anyone could help me with a a possible solution. Should i buy a new screen?
Solved! Go to Solution.
15-02-2018 02:32 PM
@Bencvs83wrote:Hi, thanks for the reply. Yeah I'm out of warranty and currently checking with retailer if I took extended cover. I'm unable to see any of the screen so I think it would have to be remote access. Part of me has given up and accepted that imI going to have to buy new tv as it seems like repair cost would be high.
I'm sending you a link on consumer rights if decided to go down that route , onus more on customer though after 6 months . 2015 Consumer Rights Act
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
15-02-2018 12:50 PM - last edited 15-02-2018 01:10 PM
@Bencvs83wrote:Hi, I woke up this morning to find my television picture distorted. Wondered if anyone could help me with a a possible solution. Should i buy a new screen?
Hi @Bencvs83, definitely a major problem. . You could perform a self diagnosis- Settings-Support-Self Diagnosis-Start Picture Test to confirm problem wth TV or device. However I suspect that you will need to contact Samsung Support, could possibly use Remote Support. Is your set still under warranty though? if not may have option of redress with retailer if cost of repair/new screen significant.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
15-02-2018 01:42 PM
Hi, thanks for the reply. Yeah I'm out of warranty and currently checking with retailer if I took extended cover. I'm unable to see any of the screen so I think it would have to be remote access. Part of me has given up and accepted that imI going to have to buy new tv as it seems like repair cost would be high.
15-02-2018 02:32 PM
@Bencvs83wrote:Hi, thanks for the reply. Yeah I'm out of warranty and currently checking with retailer if I took extended cover. I'm unable to see any of the screen so I think it would have to be remote access. Part of me has given up and accepted that imI going to have to buy new tv as it seems like repair cost would be high.
I'm sending you a link on consumer rights if decided to go down that route , onus more on customer though after 6 months . 2015 Consumer Rights Act
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
15-02-2018 03:27 PM