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Samsung UE55MU7000 tv has gone on the left hand side of the screen

First Poster

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 I don’t understand why it’s gone like this or how it’s only 2 months old I went to work and the telly was fine I was watching a film with my daughter come home and the screen is like that I’ve done a screen diagnostic and it says it fine any suggestions 

6 REPLIES
Big Cheese
Report it to your retailer because it does not sound well.
Paul
CarolinaW Moderator
Moderator

Hey @lottiejeffers! Sorry to hear this! Can you try this Picture Test and get back with the diagnosis please: https://www.samsung.com/uk/support/tv-audio-video/how-do-i-run-a-picture-test-self-diagnosis-on-my-t...

First Poster

I'm having the exact same problem, mine it's not even a week old, I have tried  everything now... is really frustrating 

Big Cheese

@VictorJ wrote:

I'm having the exact same problem, mine it's not even a week old, I have tried  everything now... is really frustrating 


Have you reported this to your retailer, as the are responsible under the consumer law. If within 4 weeks you can ask for an exchange or refund.

Paul

New Member

I have exactly same issue! ANY HELP?? tv 5 months old, NOT NORMAL *****

First Poster

Hey,

 

I eventually fixed mine, what I did was reseted the tv to factory settings, and that fixed the problem.

 

Good luck ! 

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