06-06-2018 05:22 PM
Hi Guys,
Im having some series issues with my Samsung8 MU8000 (i think, anyway). I am aware the dirty pictcutre effect and verticle banding happens.
Although the banding was pretty bad the other month i had to get a service repair and they replaced the screen.
Although, the issue seems to be worse, can i ask for someone to see the attachments and let me know if you think i have a case to push with?
I have pushed this already but Samsung support have said they cant see an issue, i beleive there is one.
Image 1 - Look where the "e" in see is, theres a big thick darker strip that runs the length of the TV.
Image 2 - Similar strip same place.
One image was from the Xbox one and the other the YouTube built in app.
Thanks,
Mark
07-06-2018 02:47 PM
Hi @MrTugBoat87.
Could you try a Picture Test for us please? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test. Can you still see the dark banding?
07-06-2018 03:17 PM
Hi Chris,
This was already tried and also tried restroing to factory settings.
The Image test does not show the same colours as per the screens i sent so it wont be visable. The brighter the screens the less visable it is. Only greys seem to show this off and i understand you will get some " dirty Image" but this is bad, as per the photos.
Cheers,
Mark
07-06-2018 08:23 PM
I would suggest calling our Customer Services to arrange an engineer's inspection. Please call them and let us know how you get on:
Monday to Sunday | 8am to 10pm :robothappy:
15-06-2018 06:34 AM
Man im sure glad i found this. I bought the 75 inch version mu8000 last week paid 2k for it im having the exact same issue as you i also have a horizontal band in the top left hand corner its really starting to bug me!
15-06-2018 07:34 AM
Hi dude,
im still awaiting to hear back. Went through Samsung HQ.
Post a photo and let let me know how yours looks.
mark
30-11-2018 10:36 PM
Were you ever able to get an answer from Samsung on this? I'm having a similar issue and it has me concerned. I will post pictures later today.