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Samsung MU8000 issues

(Topic created on: 07-06-2018 03:17 PM)
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MrTugBoat87
Journeyman
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Hi Guys,

 

Im having some series issues with my Samsung8 MU8000 (i think, anyway). I am aware the dirty pictcutre effect and verticle banding happens.

 

Although the banding was pretty bad the other month i had to get a service repair and they replaced the screen.

 

Although, the issue seems to be worse, can i ask for someone to see the attachments and let me know if you think i have a case to push with?

 

I have pushed this already but Samsung support have said they cant see an issue, i beleive there is one.

 

Image 1 - Look where the "e" in see is, theres a big thick darker strip that runs the length of the TV.

 

Image 2 - Similar strip same place.

 

One image was from the Xbox one and the other the YouTube built in app.

 

Thanks,

 

MarkSamsung 1.jpgSamsung 2.jpeg

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6 REPLIES 6
ChrisM
SuperStar
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Hi @MrTugBoat87.

 

Could you try a Picture Test for us please? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test. Can you still see the dark banding?

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MrTugBoat87
Journeyman
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Hi Chris,

 

This was already tried and also tried restroing to factory settings.

 

The Image test does not show the same colours as per the screens i sent so it wont be visable. The brighter the screens the less visable it is. Only greys seem to show this off and i understand you will get some " dirty Image" but this is bad, as per the photos.

 

Cheers,

 

Mark

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CarolinaW
Voyager
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I would suggest calling our Customer Services to arrange an engineer's inspection. Please call them and let us know how you get on: 

 

0330 SAMSUNG (726 7864)

Monday to Sunday | 8am to 10pm :robothappy:

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Adam_0009
First Poster
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Man im sure glad i found this. I bought the 75 inch version mu8000 last week paid 2k for it im having the exact same issue as you i also have a horizontal band in the top left hand corner its really starting to bug me!

 

 

 

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MrTugBoat87
Journeyman
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Hi dude,

 

im still awaiting to hear back. Went through Samsung HQ. 

 

Post a photo and let let me know how yours looks.

 

mark

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evulized
First Poster
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Were you ever able to get an answer from Samsung on this?  I'm having a similar issue and it has me concerned.  I will post pictures later today.

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