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R7 wireless speaker not connecting via bluetooth

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I was given the r7 wireless speaker as a present this Christmas and when trying to set it up it would not connect to the multiroom app and nor will it connect to bluetooth. When pressing the button to turn the speaker to bluetooth all it says is that the 'TV connection is ready'. Due to my wifi being broken at the moment the multiroom app is not useful but it should still connect to bluetooth. Is there a way to hopefully fix this problem or do I take it into a store to get it fixed or swapped?

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Apprentice

@Jo5hb3rry wrote:

I was given the r7 wireless speaker as a present this Christmas and when trying to set it up it would not connect to the multiroom app and nor will it connect to bluetooth. When pressing the button to turn the speaker to bluetooth all it says is that the 'TV connection is ready'. Due to my wifi being broken at the moment the multiroom app is not useful but it should still connect to bluetooth. Is there a way to hopefully fix this problem or do I take it into a store to get it fixed or swapped?

 

Hi Jo5hb3rry

 

I Ialso have an r7 and experienced a similar issue with mine.

 

Quick fix for you to do is

 

Keep hold of the volume up and down button u til the light indicator flashes white - this will mean that your r7 has reset and should hopefully help

 

Another thing you could try is to remove the screw from the bottom of the speaker which will unveil a figure 8 power connector 

 

You could try unplugging it for a few minutes and trying again

 

And finally if all else fails you can contact Samsung on 

 

tel 0330 726 7864

 

Hope this helps

 


1 REPLY 1
Apprentice

@Jo5hb3rry wrote:

I was given the r7 wireless speaker as a present this Christmas and when trying to set it up it would not connect to the multiroom app and nor will it connect to bluetooth. When pressing the button to turn the speaker to bluetooth all it says is that the 'TV connection is ready'. Due to my wifi being broken at the moment the multiroom app is not useful but it should still connect to bluetooth. Is there a way to hopefully fix this problem or do I take it into a store to get it fixed or swapped?

 

Hi Jo5hb3rry

 

I Ialso have an r7 and experienced a similar issue with mine.

 

Quick fix for you to do is

 

Keep hold of the volume up and down button u til the light indicator flashes white - this will mean that your r7 has reset and should hopefully help

 

Another thing you could try is to remove the screw from the bottom of the speaker which will unveil a figure 8 power connector 

 

You could try unplugging it for a few minutes and trying again

 

And finally if all else fails you can contact Samsung on 

 

tel 0330 726 7864

 

Hope this helps

 


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