06-02-2017 02:35 AM - last edited 06-02-2017 01:51 PM by AntS ) in
Hello. I have a 48 LED Smart TV. Model No is UE48H6400AKXXU
About 6 months I noticed that there were a couple of purple patches on the screen. They are very noticeable with pale or white backgrounds especially adverts which often have a lot of white on the screen.
Initially there was a patch that radiated from the bottom left corner about 12cm outward and then about 4/5ths across the screen on the right there was another patch from the top about the same 12cm width but went down about 2 thirds of the screen so about 40cm long.
Over the past 6 months they have become more noticeable. a darker shade of purple plus of course I am aware of them so notice them more.
When a normal picture is on screen they distort the colour quite a lot. Worse on lighter colours than darker ones. The rest of the screen is fine but of course it is annoying to have these colour distortions on the screen.
Other than these problems the rest of the TV functions fine.
I would guess I have had the TV about 2 years now or just over.
Can you tell me if there is anything I can do or is the TV on the way out? What is the expected lifetime of these TV sets? and will it be costly to repair? Not sure if there is any warranty over the year on these TVs.
11-01-2019 01:46 PM
11-01-2019 02:16 PM
I have been given the run around once agian.
11-01-2019 02:39 PM
11-01-2019 02:52 PM
She kept thowing up that it's out of warranty, its 3 years old, a tv should last longer than that!
I pointed out that many have this issue and that its a manufacturing fault but she just kept going back to warranty.
I gave her the 6 years EU directive....still no luck.
Eventually I demanded she escalate it so I'm supposed to get a phone call at some point.
I really don't think theyre going to do anything though.
11-01-2019 02:53 PM
Thats my fourth communication with them btw.
11-01-2019 02:55 PM
@Poisonivy wrote:She kept thowing up that it's out of warranty, its 3 years old, a tv should last longer than that!
I pointed out that many have this issue and that its a manufacturing fault but she just kept going back to warranty.
I gave her the 6 years EU directive....still no luck.
Eventually I demanded she escalate it so I'm supposed to get a phone call at some point.
I really don't think theyre going to do anything though.
If you go on the ks owners more info thread, there is a link to the Which template page where you put in the issues and it can see if you have a claim. It will do a letter that you can send to your retailers and Samsung.
11-01-2019 02:57 PM
11-01-2019 03:09 PM
11-01-2019 03:50 PM
Any idea who you talked to that gave you such good treatment? Mine has had the purple spots for about a year now and it's only getting worse - afraid that it's going to totally ruin the TV eventually but I don't want to get the runaround that everyone else seems to be getting.
11-01-2019 04:22 PM - last edited 11-01-2019 04:22 PM
You got lucky! I was very nice and civil but in the end, it was out of warranty so they basically just told me "Sucks to be you, go pay for the repair!"