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Nu7400 43" Netflix Samsung native app washed up and dark despite Eco is off.

First Poster

We tried all different settings, disabled all Eco options, reinstalled the app, and there is no way Netflix is seen with acceptable colours. It is all washed up and darkish even at night with low lights. On the other hand we had the old Amazon FireTV stick and there the colours and brightness are correct (but it is not the 4k one).

 

I wouldn't like to have to buy the 4k firetv stick when I just bought a smart TV... Not a great start. 

 

Someone had this before? Any solution? 

3 REPLIES
ChrisM Moderator
Moderator

Hi @Marina_O.

 

What's the full model code and software version of your TV? Go to Home > Settings > Support > About This TV.

First Poster

The model is UE43NU7400 and the software is version 1153. The problem is present in some shows in Netflix, and I think it must be something related with those shows and the app inside Samsung, or those 4k version of those shows, as with the Amazon basic fire stick those same shows are seen correctly. So probably nothing we can fix... We tried reseting everything and applying different configurations. And of course keeping the Eco options off.

 

Thanks for your reply.

ChrisM Moderator
Moderator

Seems like your software is up to date, @Marina_O. Is it only happening with the Netflix app? Are all other apps showing correctly? Have you tried a Smart Hub Reset on the TV? Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.

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