10-12-2017 07:01 PM
Hi
Woke up to find Netflix was no longer working for some strange reason. Code nw 4 8.
I am trying to a factory reset as I've tried everything else to try and rectify it to avail.
But as you can see the self diagnosis option is not selectable on my TV.
All other menus and sub menus are available except this.
Why are Samsungs so complicated??
11-12-2017 08:48 PM
Hi @Zudecke.
What's the model code and software version of your TV? Go to Menu > Support > Contact Samsung.
12-12-2017 02:05 PM
Hi,
Please see attached for model information.
Many thanks
Nick
12-12-2017 04:00 PM
Thanks @Zudecke.
There's a later sofware version available (2126.0). If you're unable to update through the Settings, you should be able to download it from the Support page here and extract it on to a USB stick and update that way. (There's a guide on updating via USB on the Support page too, but a direct link to it is here.)
Let us know how you get on.
12-12-2017 08:21 PM
Hello
You have to go out downright of the application and after you could make the selftest
28-11-2018 02:53 PM
I have the same problem so I exited the app and shut down the tv then diagnosis is no longer grayed
13-03-2020 02:04 AM
Self diagnosis and contact samsung are both not available, how can i reset it?
Tnx for the ans.
03-04-2020 02:39 AM
No signal.New Reciever,new 4K HDMI cable.Go to Network Set up on Auto,test @ says no IP Adress/Subnet/Gateway/DNS Server.Switch to Manual,test comes up as no Gateway Ping.This is a Samsung 650 touch of Color Series LCD TV. Help.
03-04-2020 09:53 AM
14-04-2020 12:20 PM
Hi,
I also have the same issue. The self diagnosis option is not available for me to select. I purchased my TV in Switzerland but i now live in Netherlands, but would like to change the regional settings to UK as i do not speak Dutch.
Any help would be great.
Thank you