19-08-2017 02:59 PM
Solved! Go to Solution.
21-08-2017 11:31 AM - last edited 21-08-2017 12:28 PM
Hi @JohnB2.
Let's run through some troubleshooting to hopefully get this sorted! :smileyhappy:
Is the software on your TV up to date? Check if there are any available updates via Menu → Support → Software Update.
Is the app up to date? If it isn't then update it and also, give the Smart Hub a reset via Menu → Support → Smart Hub → Reset.
Let us know how you get on! :smileyhappy:
21-08-2017 11:31 AM - last edited 21-08-2017 12:28 PM
Hi @JohnB2.
Let's run through some troubleshooting to hopefully get this sorted! :smileyhappy:
Is the software on your TV up to date? Check if there are any available updates via Menu → Support → Software Update.
Is the app up to date? If it isn't then update it and also, give the Smart Hub a reset via Menu → Support → Smart Hub → Reset.
Let us know how you get on! :smileyhappy:
21-08-2017 12:49 PM
Many thanks for this. First of all the Software Update was in faded print, then it said it was not available. I tried the "reset" but it said it was already working. So I went back into the Menu again and saw "Alternative Software" which I had not noticed before. I clicked to upddate that and the TV turned off and on again and would you believe I was able to get BBC iPlayer.
So thank you very much for your suggestions which eventually got the thing working.
Kind regards
John Barrett
21-08-2017 01:52 PM
No worries. Give us a shout if you need anything else, @JohnB2.