07-02-2019 08:51 PM - last edited 10-02-2019 08:59 PM
I have bought a week ago a new QE55Q9F television. It is a nice television and the one connect box is very nice.
But when i look at the edge of my screen on the left and right i see a small stripe of a light. Is this normal for a television with this price and quality?
https://www.dropbox.com/s/ww4vfgj42ck564h/20190206_175259.jpg?dl=0
Thanks for any answer.
Edit:
Adding an other picture.
https://www.dropbox.com/s/y28y70ks9aj1eja/20190208_192215.jpg?dl=0
11-02-2019 08:35 PM
Hi @Mike1233.
We're unable to view the links you've supplied. Could you resend in a different format?
11-02-2019 09:27 PM
Thanks for notising.
Is there something wrong with the jpg or with the link?
As jpg, other link.
https://drive.google.com/open?id=1oNJjBEj0H3JiKCiNLxmKpmwpzaT6DXJw
https://drive.google.com/open?id=1h6VvgZVfpfrhq4twTCdJoC57lwLiDtcE
12-02-2019 10:17 AM - last edited 12-02-2019 10:29 AM
I'm getting that it is "normal" or in an "acceptable" range for Samsing QC. It is worse on greys and reds I find. Turning down the backlight on this should help but it is a workaround rather than a fix.
Not sure what can be done about it. If you are in an unacceptable range Samsung can replace it but you may find it's worse on a replacement like I did... it can sometimes be better just to live with it.
Or go with another manufacturer, because Samsung have been really unhelpful with my issues with the TV.
12-02-2019 09:47 PM
12-02-2019 09:50 PM
20-02-2019 09:09 PM
Today they have brought another tv. The new one works just fine. The image quality is better than the one that is replaced.
So i am a happy man.
21-02-2019 01:34 PM
Great to hear, @Mike1233! Thanks for letting us know.