17-01-2019 12:46 PM
Hi
I was wondering if anyone else has encounter an issue with the My5 app on the M7500??
It's saying the milkshake app needs updating but their is no actual update to find, I've reinstalled the app several times but still won't work.
24-01-2019 03:00 PM
Hi @Tonyteeth.
Let's try a Smart Hub reset on the TV. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.
Let us know how you get on.
07-02-2019 07:12 PM
I have a Samsung blu ray, and cannot watch the My5 app. It says we need to update, however no updates are available. Have previous issues been resolved from December 2018?
25-09-2019 02:06 PM - last edited 25-09-2019 02:07 PM
I'm having this same problem with the My5 app on a BD-H6500. When loading the app it tells me it's outdated and to download a new version but no updates are available.
Resetting the Smarthub made no difference.