Hello Samsung Community! Help please
At the first connection, my subject soundbar successfully connected to the subwoofer. After moving the subwoofer to a corner of the room, I tried to automatically reconnect but it fails. I followed instructions in the user manual for manual connection but it failed and the blue light on the subwoofer is still blinking.
What to do? Is there anyway to reset, should it solve the problem?
(Thanks to @JAMES4578 letting me know about this one. I asked our UK AV Specialist for some advice for you guys.)
@Ladec. Unsure if you're still having this issue but...
If for some reason the issue persists, then try a software update (page 27-28 of the User Manual):
HW-M360/XN is a non-UK model, so unsure if it'll update from the software on the UK site here, but I found that specific model number on our Dutch site here: https://www.samsung.com/nl/support/model/HW-M360/XN/ and it looks to have the same software version number and release date.
If the problem persists after this, I'd advise contacting your local Samsung Support team for advice on the best options available to you in your area as regards repair etc.
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