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KS7000 smart hub problems

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First Poster

Hi, the smart hub on my KS7000 keeps breaking.

 

Twice in the past week I have turned on the TV to find all the apps have disappeared, including the "Apps" app (which is where you install them). Restarting the TV / unplugging does not help, only by doing a "Reset Smart Hub" under the self-diagnosis menu does the Apps button return at which point I must re-download all apps (and login again etc).

 

This is what the home hub currently looks like:

 

IMG_20190206_115104.jpg

 

Has anyone else had this?

 

I believe my TV received a firmware update to 1231 in the past month, could that be related?

 

Thanks in advance!

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First Poster

I performed a factory reset and the problem hasn't reoccurred yet, I'll let you know or contact support directly if it does.

 

Thanks for the response.

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ChrisM Moderator
Moderator

Hi @arangast.

 

Did you manage to get this sorted out or are you still having the same issue?

First Poster

I performed a factory reset and the problem hasn't reoccurred yet, I'll let you know or contact support directly if it does.

 

Thanks for the response.

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