Dear Samsung/Community
I bought the UK KS7000 TV on Christmas Eve.
The image as absolutley stunning and gaming running at 60fps is a pure joy. However I am experiencing major judder in game mode on 30fps games or around that figure.
Also when I watch Amazon Prime native TV app in 4K HDR with Auto Motion set to Auto I am getting bad artefacts.
Please find links below of what I am currently experiencing. Could you please tell me if this is the norm for this TV set or if I have a dud? As of now I'm at a loss if I'm overily sensitive or there is indeed an issue:
Below are perfect examples of what I'm seeing.
This is with native TV YouTube app with auto motion set to auto.
You'll notice with 24fps / 25 fps / 30 fps I get bad artefacts towards edges of screen where literally the image breaks up:
24fps Judder test: https://www.youtube.com/watch?v=s4sn9c2vxRE
25fps Judder test: https://www.youtube.com/watch?v=nqRh7yAAUHE
30fps Judder test: https://www.youtube.com/watch?v=rwyn0gPuO80
60fps Judder test: https://www.youtube.com/watch?v=iaukqXKfrLU
These were played from Robert Smits youtube uploads @ https://www.youtube.com/user/BitPusher321
Are you experiencing the same?
Please bear in mind I get these artefacts in 4K HDR version of the Grand Tour on Amazon when they are driving through the desert on the opening sequence.
I DO NOT get these artefacts when in game mode but I get judder from the aforementioned games.
Below are YouTube recordings of what I'm currently experiencing with the KS7000.
Any game that runs @ or around 60fps looks and runs buttery smooth. Very happy!!
Any game that runs @ around 30fps and the image judders to the point of being unacceptable.
Battlefront @ 60 fps: https://www.youtube.com/watch?v=CKU5p3ZSKUk
Dishonored DE @ 30 fps: https://www.youtube.com/watch?v=2Dwx8mtU_gI
Deus Ex MD @ 30 fps (recorded @ 60fps): https://www.youtube.com/watch?v=IhiEbxCRbWQ
Deus Ex MD @ 30fps (recorded @ 30fps): https://www.youtube.com/watch?v=YgasZXZPNYE
As stated above any game at 60fps is glorious.
Any game @ 30fps such as GTAV, Deus Ex, Dishonored, Bloodborne etc look totally horrendous.
Anybody else experiencing this? Is this a dud panel or should I be putting my expectations in check?
This is with recommended settings, in game mode. Outside of game mode Auto motion displays very bad artefacts and controller lag is terrible.
*** Important point. Any pausing you see IS NOT the TV its my Galaxy S6 phone pausing. Concentrate only on the judder please.
