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Helping Hand

Not sure if it helps anyone but here is my email which I sent to currys.

 

Dear Customer Service Team,

Store location: Northampton,

Reference:

I am writing with regards to a purchase made on the 25th of July 2016. I would like to return the goods as I believe I have been mis-sold.

 

The Samsung 55KS7000 is not as described. At the point of purchase, I paid £1399. I was led to believe that the TV would come with a smart things extender (see link below from your website) which it didn’t and I only brought this on reading this would be enabled and supplied with the television.

 

Here is a link from your website as well as an extract for further proof.

http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

How to use SmartThings on your TV Samsung’s 2016 SUHD TVs have a built-in SmartThings hub, which is normally bought separately.

 

Your new TV will come with the SmartThings Extend, a small USB-like dongle that plugs into your TV. Once you’ve done this, switch on your TV and connect to Wi-Fi. On the TV’s hub screen, you’ll see the SmartThings app alongside things like Netflix, YouTube and regular channels. Highlight the app, and then select the option you want from the boxes that appear above. It’s really that easy to use..

 

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.

 

As you are in breach of contract and I've owned the product for less than 6 years I am within my statutory rights to ask for it to be replaced or a full refund given at no further cost to me.

 

I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.

 

Yours faithfully,

 

 

 

Dale *****.

Big Cheese

Hi tess on 

https://eu.community.samsung.com/t5/TV-Audio-Video/Blue-Planet-2-HLG-No-Samsung/m-p/367823/highlight...

 

https://eu.community.samsung.com/t5/TV-Audio-Video/Blue-Planet-2-HLG-No-Samsung/m-p/367823/highlight...

 

  
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@daleski75 wrote:

What's the reason for returning it out of curiousity and where did you buy it from?

Because of no Smart things extend.

I contacted the CEO through email which is on Samsung's site.

It took only a few weeks because of christmas. 

I bought it from J Lewis who are awesome. But samsung had to give me a code to send it back.

 

Thats another route

Paul

Apprentice

When I went into the jl store as advised via email from jl today to discuss a replacement/refund I got fobbed off with the no smart things extended and was told it wasn't advertised for my particular tv "ks7500" is that right?

Wasn't interested at all in listening to the other points made in this topic too that's not coming to this tv when i mentioned them!

when  I quoted miss selling was just told by the assistant "I'm not getting into that"

 

After he went to speak with the manager I was told they would need to test the tv and if all's well they  would refund me the sale price but £79 would be deducted from what I paid as they would need to sell the tv on. 

They wouldn't accept at all that they has been any miss selling

Big Cheese

I would advise use the Which link tool

 

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

 

Fill this and add this link

 

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

and email to their support. They will try to fob you off as the last thing they want is you to return the TV. Also you need to say it's not being returned due to a fault be due to miss selling which is a breach of the Oct 2015 European Consumer regs. 

Don't be out off, see this as first round.

Apprentice

I have used the which tool and emailed it to jl Paul I got a response within 24hr asking to take it into store for inspection and discuss further. Done that today and you know the rest 

Big Cheese

@Dropbak wrote:

I have used the which tool and emailed it to jl Paul I got a response within 24hr asking to take it into store for inspection and discuss further. Done that today and you know the rest 


Round one.

Now round 2.

I think you need to go back to J lewis (not store) support with a letter from Which explaining how you been messed about. There was no reason for an inspection as it was not faulty, and as you said they had no intention of discussing with you, and just wasted your time. I would ask to raise an official complaint as to the way you were treated, and request compensation for the time wasted. Tell them that you want a full refund for miss selling and also tell them that you want them to collect the TV. 

Paul

 

Big Cheese

This another route tess from no hlg for blue planet forum went down

 

@Tezz wrote:

@hdmi wrote:
@Tezz wrote:
@daleski75 wrote:

What's the reason for returning it out of curiousity and where did you buy it from?

Because of no Smart things extend.

I contacted the CEO through email which is on Samsung's site.

It took only a few weeks because of christmas. 

I bought it from J Lewis who are awesome. But samsung had to give me a code to send it back.

That's awesome, can you please share the text of your communication and email id so that I can speed things up, cheers

This is what you have to do.

Call samsung support and tell them that the Smartthings dongle won' be coming out ancient work

With out it.

 

They should give you a number. If not asked them for one.

Then contat the CEO through the email link on Samsung's support site and them

You bought the TV because it was  going to get the smartthings extend and you

Either want axextend or your money back.

 

Then wait for answer.

Apprentice
I'll do just that, thanks paul
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Still not heard back from JL yet. I wrote to them on the 28th Dec, and I did give them 14 days to respond, so they do have a few days before I chase.
Apprentice

Hi. 

 

Reading this thread read with interest.

 

i purchase my tv from richer sounds around February 2017. What route should I take for a refund? 

 

Many thanks 

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