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KS Owners refund

Big Cheese

@PEPE010 wrote:

What is the difference between the two I have been offered one by currys today. Not sure what to do.


If you are talking about the smart things and you do not know then I must question are you making a genuine claim. Was the TV ability to be the Smart things hub influance your decission to buy. If not then you can not claim miss selling. 

 

First Poster
Yes I was influenced by the smart thing as I went in to buy an LG oled if you must Know.
Apprentice

Then you must be able to articulate what you were offered at the time of purchase against what is is beobe offered now?

Big Cheese

@PEPE010 wrote:
Yes I was influenced by the smart thing as I went in to buy an LG oled if you must Know

 

All the info is in a more condensed version on ks owners refund more info thread which is just 7 pages but has all the info you need. The replacement hub they are offering does not allow the TV to be the center of you Internet of things as advertised.

Explorer

Great news. Currys have agreed to replace my KS7500 but before anyone gets too excited its under the terms of the Knowhow Care Plan as I've had to send it in for repair on a number of occasions. Consequently I'm dropping the sect 75 complaint with Santander Cards. They (Santander) were very appreciative that I sent all the email correspondence with Currys along with a copy of the original receipt. Good luck to all you Currys customers waiting for them to see sense.

Big Cheese

@cypher915 wrote:

Great news. Currys have agreed to replace my KS7500 but before anyone gets too excited its under the terms of the Knowhow Care Plan as I've had to send it in for repair on a number of occasions. Consequently I'm dropping the sect 75 complaint with Santander Cards. They (Santander) were very appreciative that I sent all the email correspondence with Currys along with a copy of the original receipt. Good luck to all you Currys customers waiting for them to see sense.


That's great but I think they used the clause to get around it.  It does give another avenue for those with this warranty. 

First Poster

Hi, this is my 1st post on these forums. 

I'm trying to get a refund for my 49 inch KS7000 which I've had for around a year and a half now. I edited jep_uk's letter on here and sent it to John Lewis, this was the reply I received:

 

Thanks for contacting us with regards to your Samsung television.  Please accept my apologies for the delay in my response.
 
When you made your purchase, it was advertised your television would soon be updated with the ‘SmartThings’ functionality and that a SmartThings USB dongle would be provided to support this. As you’re aware, Samsung did not proceed with this and I can appreciate this was very disappointing. Whilst John Lewis only advertised this feature based on the information provided by Samsung, we do acknowledge this information was in our product descriptions.
 
We’ve been in contact with Samsung in order to seek a suitable resolution. In doing so, Samsung advised that unfortunately, for technical reasons they were unable to release the SmartThings Extend dongle, however for customers seeking SmartThings connectivity, they can provide their SmartThings Hub, with the confidence of consistent performance. This will be provided free for charge to customers who purchased selected 2016 televisions; which includes the television you purchased.
 
We asked Samsung to confirm exactly what the hub would do and how this compares to what was initially offered. Samsung confirmed the following;
 

“SmartThings features & functionality are not dependant on which device is acting as the Hub. SmartThings control is not possible on the TV due to technical reasons. All features & functionality are available for the user through the interface on their mobile device noting the control is the same or better than if it was on the TV. SmartThings users are currently using all features & functionality utilising the SmartThings Hub, therefore the supply of such “Free of charge” will enable customers to experience and enjoy SmartThings with the confidence of consistent performance.No control is available on the TV. If you need to view the SmartThings app on the TV it is possible to Mirror your phone on the TV via either the Smart View app (on iOS and Android) or Samsung Connect (on Samsung devices). Note that the control is still done via the mobile device.”
 
Product Features
 

  • Connect wirelessly with a wide range of smart devices and make them work together.
  • Monitor and control connected devices in your home using a single SmartThings app for iPhone or Android.
  • Receive alerts from connected devices when there’s unexpected activity in your home.
  • Automate connected devices in your home and set them to turn on or off when doors are opened, as people come and go, and much more.
  • Manage connected devices in your home with voice commands using SmartThings and Amazon Alexa or Google Home.
  • Required an internet-connected Wi-Fi router with an available Ethernet port, plus the free SmartThings app for Android (4.1 or later) or iPhone (iOS 9.0 or later).

You can find out more by clicking the link below:
 
http://www.samsung.com/uk/smartthings/hub-f-hub-uk-v2/
 

To request your free SmartThings hub to be delivered, please contact Samsung at support@smartthings.co.uk and they will make the necessary arrangements.
 
I’m sincerely sorry for any inconvenience this has caused you and should you require any further clarification, please don’t hesitate to contact me.
 
Kind regards

First Poster

TLDR; John Lewis are offering me a Samsung SmartHub for free. No refund or exchange 

 

Anyone here managed to get a refund or exchange from them?

Pathfinder

That information from Samsung isn't accurate, is it? Even if you can indeed do everything from your phone, it is still on your phone (assuming you have one). The difference is a screen size of 65" or 6" (adjust these accordingly). 

Voyager

@Tyler_Durden wrote:

That information from Samsung isn't accurate, is it? Even if you can indeed do everything from your phone, it is still on your phone (assuming you have one). The difference is a screen size of 65" or 6" (adjust these accordingly). 


 

 

Even if Samsung couldnt integrate Smartthings how they originally wanted. The should have at least cobbled together a client for the TV.

 

Smartthings client on TV with a Smarththings hub would have equaled the original intended functionality, could have saved themselves a load of grief.

 

They have this already on there Tizen based watches.

 

In all honesty though I would be surprised if anybody with a smartthings setup would ONLY want to use the TV as the client, there are far more convenient devices such as phones/tablets or the multitude of cheap voice assistants on the market, you could probably get it onto the TV via an android box if you are desperate.

 

and if you shelled out for smart lighting/heating/fridges or whatever else you have hooked in then in all probability you would own one of these devices, even if it was just the smart phone

 

 

cheers

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