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Hotshot 

Are you an EU citizen? If so you are covered by the Oct 2015 European Consumer Regs. If you have done your research and saw the various advertising for HLG Smart connect and HDR10+ (links on this thread) then yes I believe you may have a case for misrepresentation.

Paul

Hotshot 

@snosig wrote:

But should'nt Samsung be held accountable for what they promised in press releases and marketing material?


That would be great but the regs say it is the retailer that is responsible. I think both should be, like the credit card companies who are also responsible. I believe though that advertising that you saw from Samsung's press release's and youtube presentations can be taken into account. If it is incorrect then it is up to the retailers to correct it! If they do not then they are accepting that advertising is true.

Paul

Hotshot 

@snosig wrote:

I am not a UK citizen but I bought my EU65KS8000 tv at rgbdirect.co.uk in may 2017 after having seen press releases and info regarding the SmartThings promise as well as the HDR10+ promise. I had the TV shipped out of UK which caused some shipping and customs fee as well as VAT. If I were to return it that would mean more shipping cost.

 

I do not see anything on the sellers website at that time mentioning either the SmartThings or HDR10+, but as samsung had released this info at that time I assumed it didn't matter if the seller mentioned it.

 

What are my options with this mis selling?


I must point out that under the regs you can only claim a refund if you felt the information you had at the time is now incorrect or misrepresented. You state that you did not see any adverts for Smart things or HDR10+ so you can not claim misrepresentation now because these adverts did not influence your decision, because you where not aware of these capabilities. You can only claim misrepresentation if the manufactures advertising or the retailer make claims about the product which later is untrue. So no I do not think you can claim. You do not mention if you saw the HLG support shown in some trade mags.

Paul

Explorer

At the time of purchase I had already seen press releases and marketing material stating about the SmartThings as well as the HDR10+ (which was a big part of picking this tv, as otherwise I would likely have gone with a Dolby Vision tv instead). I only mentioned that this specific seller did not mention it on his site.

Hotshot 

I have drafted something you can use if you use if you contact Citizens Advice and fill the form,

 

I bought a Samsung 65KS9500 from Curry's 17 Jan 2017. I was lead to believe with an update it would fully support HLG (the BBC and Nikon version of HDR to be used for over the air broadcasts). This is a link explaining that Samsung where fully supporting it from Dec 2016, http://www.trustedreviews.com/opinion/hybrid-log-gamma-what-is-it-2947378
https://www.youtube.com/watch?v=mimpr4a4L-M
When the BBC started broadcasting the Blue Planet 2 on BBC Iplayer in UHD and HLG Samsung said that the KF series sets would not be updated to play it. They did update to play Youtube HLG. Their release said they would be supporting HLG, not anly different types. Here is a link from Dec 2017 saying the same again,
https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#HKmkBd0MMSTZvqxK.99
They also a free Smart Connect free USB dongle here links,
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=PJRHrQio6_8
again not forth coming.
Samsung also promised an update for last year to enable HDR10+ for the end of 2017,
https://news.samsung.com/global/how-hdr10-creates-like-real-images
https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#HKmkBd0MMSTZvqxK.99
Again nothing.
I believe that is misrepresentation under the Oct 2015 European Consumer Regs.

 

Here is the link,

https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms

 

Remember these are sent to trading standards so it will help if everyone fills in the form, only takes a few mins.

Paul

Hotshot 

Then


@snosig wrote:

At the time of purchase I had already seen press releases and marketing material stating about the SmartThings as well as the HDR10+ (which was a big part of picking this tv, as otherwise I would likely have gone with a Dolby Vision tv instead). I only mentioned that this specific seller did not mention it on his site.


Then you do have a case. You must print off your eveidence (if you saw the links shown here then print them) and try to down load any eveidence. Use the Which link

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

 

and I would suggest reading the other threads

https://eu.community.samsung.com/t5/TV-Audio-Video/Blue-Planet-2-HLG-No-Samsung/td-p/339023/highligh...

 

Good luck

Paul

Navigator
Hotshot 

@rosscouk wrote:

https://www.avforums.com/news/samsung-aiming-to-put-2018-smart-tvs-at-the-centre-of-your-life.14465

 

Just seen this, sound familiar?


More promises!

What I can not under stand is how it that a company thinks it's right to make these promises to sell their goods and then renege on them.

Surely that is fraud!

Saying that Samsung may be use to doing that,  considering last year their Korean CEO was arrested for fraud, so it may be the way they do business, which does not bold well for anyone buying any Samsung product! I don't think there is any other company that I know of that does this. If I was a CEO of a rival company I would be up in arms with Samsung promising more than my products for commercial advantage and then not delivering, it must be malpractice at the least and I would have thought illegal!

Paul

Helping Hand
I have asked Steve Withers from AV Forums who is at CES to ask Samsung about this and if our KS series will ever get what was promised to us.
https://www.avforums.com/threads/samsung-aiming-to-put-2018-smart-tvs-at-the-centre-of-your-life.214...
Helping Hand

Good afternoon Mr K******, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team.

With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you.


Thank you for contacting us with your concerns.

 

 

 

If I accept this it won’t ruin any chance with Currys refund?

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