Support

Open search

KS Owners refund

Explorer

So just received a letter through the post from Amex, so it looks like I have to fill out these 3 pages and post all my evidence, no option to do online, I feel like they making it more harder than it should be. As when I've previously done another claim it was everything online where I can upload this evidence. I say usually as I only done twice where both products were faulty within 6 month and the retailer didn't want to replace\fix\refund.

Anyways willl have to spend sometime this weekend printing out the evidence and email correspondence with Currys and their website stuff. :(

20190216_101133.jpg

Explorer

First direct still playing hard ball. My case was sent to complaints after being rejetted at first. They responded with this

 

I have reviewed matters afresh. Whilst
acknowledge your disappointment that you're unable to source the SmartThings Extend Hub to use in
conjunction with your television, I agree with Wendy's response. As the Samsung television that was
purchased from Currys online was delivered and received in 2016 and is working as intended, I'm
unable to conclusively establish a breach of contract and/or misrepresentation has occurred on the
part of Currys, with whom you have the contract. Therefore, I'm unable to agree a refund of the total
cost of the television

Black Belt 

@dipesh44 wrote:

First direct still playing hard ball. My case was sent to complaints after being rejetted at first. They responded with this

 

I have reviewed matters afresh. Whilst
acknowledge your disappointment that you're unable to source the SmartThings Extend Hub to use in
conjunction with your television, I agree with Wendy's response. As the Samsung television that was
purchased from Currys online was delivered and received in 2016 and is working as intended, I'm
unable to conclusively establish a breach of contract and/or misrepresentation has occurred on the
part of Currys, with whom you have the contract. Therefore, I'm unable to agree a refund of the total
cost of the television


No problem,  next step is FSO.  The credit card issuer must give you the details and reference number so you can move your claim there.  Be sure to include the ADR decision and that other cards have given refunds to support you claim.    The FSO is independent and will follow the law. 

Paul

Explorer
I think we will need reference numbers for claims that have been successful against credit providers. Do we have any?
Black Belt 

@dipesh44 wrote:
I think we will need reference numbers for claims that have been successful against credit providers. Do we have any?

If you look on the ks refunds results thread,  there are all the people who have had results.  But saying that I am sure they know. Because it is not court you can still mention these results.  But the ADR result does have a reference number. 

Apprentice

hi all

 

ive just written to the john lewis legal team explaining in detail my complaint and they have replied by stating they, the legal team, are unable to consider the complaint unless it is made by a a solicitor on my behalf. ive spoken to a few consumer law solicitors and their initial consultatio/consideration fees are quitw considerable.

 

however the JL rep did say others who were successful did send solicitor letters ,cases i referred to from the site, so can anyone help with forwarding solicitor details i can contact who are familiar with this problem and have managed a positive outcome.

 

thank you 

Explorer

I didnt send a solicitors letter, and they refunded me within 7 days of my complaint email to them.

 

and I am pretty sure their refusal to deal with it unless you send a solicitors letter is BS they are trying it on.

 

I will make one point and that is I got very different support and service from the email /complaints team than I did from the CS phone line, the phone line basically didint have a  clue.

Highlighted
Black Belt 

@jaguar1 wrote:

hi all

 

ive just written to the john lewis legal team explaining in detail my complaint and they have replied by stating they, the legal team, are unable to consider the complaint unless it is made by a a solicitor on my behalf. ive spoken to a few consumer law solicitors and their initial consultatio/consideration fees are quitw considerable.

 

however the JL rep did say others who were successful did send solicitor letters ,cases i referred to from the site, so can anyone help with forwarding solicitor details i can contact who are familiar with this problem and have managed a positive outcome.

 

thank you 


What a load of rubbish. You do not need to use a solicitor.  There is a more condensed version with lots of advice here,

https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-Refund-usefull-info/td-p/579806

 

Us this tool to write a letter,

 

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

 

Put in there that there is no requirement to use a solicitor. 

Next, if you paid via credit card, if only part you can claim a Consumer Credit Section 75. All you have to do is phone the credit card company, and explain the misrepresentation. They will explain everything. 

Paul

Apprentice

hiya

 

my emails have been thorough using all the info provided in condensed thread but it looks like they want a solicitor letter to put forward case and if no success threaten legal action.

 

JL wants me to committ to paying solictor stupid money to take forward case or just drop it

Black Belt 

@jaguar1 wrote:

hiya

 

my emails have been thorough using all the info provided in condensed thread but it looks like they want a solicitor letter to put forward case and if no success threaten legal action.

 

JL wants me to committ to paying solictor stupid money to take forward case or just drop it


Just respond that there is no requirement to use a soilcitor in a civil case. Also have you sent the details to there customer support, not their legal department.  Start a section 75.  You can also inform them that their refusal to deal with you is unreasonable and leaves you with no alternative but to contact Citizens Advice to start legal proceedings. We know they have all ready paid up before court, including court costs.

Top Liked Authors