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KS Owners refund

(Topic created on: 26-01-2019 06:19 PM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
paul1277
Black Belt 
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@dipesh44 wrote:

If the credit company refuses then the next step woiwo be to take it to the fsa


You must first appeal their decision which they must give you details of.  What seems to be happening is on appeal we are getting the right result.  FSA is the last step which I do not think we have got to yet. 

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Hitsta
Explorer
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If any of you took out know how insurance for your tv, Just drop it and it’s dealt with. (Simple way out) 

Peter_61
Journeyman
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Insurance fraud doesn't feel like the right solution to this problem to me.
dipesh44
Pioneer
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My case is with HSBC appeals, if nothing comes out of that I will be taking it to fsa

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Hitsta
Explorer
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It’s not exactly fraud when the team knowhow say you are covered for “what ever happens” no matter how it happened right?
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paul1277
Black Belt 
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@Hitsta wrote:
It’s not exactly fraud when the team knowhow say you are covered for “what ever happens” no matter how it happened right?

We must make sure we are doing everything correctly. But I could argue that misrepresentation should come under " what ever happens " protection,  as long as you are clear what you are claiming against. 

Paul

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Peter_61
Journeyman
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From the terms and conditions:

 

"Section B - What is not included?

 

  • Repair or replacement of the Product which has been neglected, abused, misused, or damaged intentionally. You must take reasonable care of the Product."

Seems pretty clear to me.

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Richierich99
Pathfinder
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Reply email from curry's... 

 

 

Thank you for your email addressed for the attention of my colleague Connor.  As part of the CEO Support Team, your correspondence has been passed to me to investigate and respond as Connor is not in the office today.

 

Whilst I can fully understand your disappointment with the Samsung TV you purchased, I have to reiterate that the item was not knowingly mis-sold and is fulfilling its primary purpose and is not faulty.  If you bought the set primarily for the feature you describe, then why would you wait 2 years to complain this item is not functioning as described.

 

 

We do feel that the option to obtain a free of charge Samsung SmartThings hub ( V2 ) is a reasonable remedy, given that Samsung have taken the decision to not introduce the SmartThings dongle. The SmartThings Hub ( V2 ) can be obtained by contacting support@smartthings.co.uk and providing the following information:

 

 

  • TV model number
  • Serial number
  • Picture of the label containing all model / serial details ( this can usually be found on the back of the TV )
  • Proof of purchase

 

 

In addition to the above, we have made an offer you a live with payment to the value of £150 to be paid as a BACS transfer. This offer is made on a without prejudice basis and was made in full and final settlement of this matter.

 

Your research and the other cases you refer to are not relevant, as each case is assessed on its own merit and may also have other factors that have been taken into account, but I am unable to provide any details as this would breach Data Protection Regulations.  However, as a show of goodwill, I would be able to consider the depreciated credit option as an alternate resolution if this is the fair offer you feel should have been made.  The amount offered takes into account the purchase price and the use you have had from the television and we would require the set to be returned to us if you choose to accept this.  The amount available to you would be £1010.00 in the form of a store gift voucher and this offer is not negotiable.

 

In closing, you have 2 alternatives to choose from, or you can see further advice, as is your prerogative.  Please take the time to consider all your options and come back to us at your convenience.

 

 

Yours sincerely,

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dipesh44
Pioneer
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If I am not mistaken it only became apparent the feature will not be available last year...need to be confirmed but I am sure that's the case

Richierich99
Pathfinder
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July 2018 samsung dropped the dongle I believe. 

I think curry's are treating my TV as faulty and telling me info that is so obvious.. 

 

Bunch of crooks! 

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