Thank you. The article from Curry's states Samsung models but not specifically which ones. The killer evidence missing is linking the KS model to this article or individual TV models to the Smart Thing Hub. I don’t think I would get anywhere referencing articles from other websites, as they say it must come from the horse’s mouth. I agree the fact that they have paid out £700 to one person means effectively they have admitted fault. Why pay at all if you truly believe you are innocent
Why pay at all if you truly believe you are innocent
Companies often pay full or partial refunds as a goodwill gesture without admitting fault. Just because Currys and John Lewis have made refunds doesn’t indicate that they admit that they’re at fault.
Well £700 seems a bit excessive for a good will gesture, a good will gesture. Also the ADR letter posted on here has some great blurb other can use...notably
Therefore, the applicable law to consider is the “Consumer Rights Act 2015” and as it was an online purchase we must also take into consideration the “Consumer Contract Regulations”.
As with the “Sale of Goods Act”, under the “Consumer Rights Act” all products must be of satisfactory quality, fit for purpose and as described. It may help at this point if I provide a definition of the three areas to offer clarity with respect to how these matters are considered. The description is as follows:
On the currys website it states for my TV (found the archive thanks)
You can quickly and easily access smart content from the Smart Hub home screen, offering you access to catch-up TV services and 4k streaming from Netflix and Amazon Prime. To enhance your viewing pleasure, you can explore the smart content without interrupting what you are currently watching.
There is also the option to access a range of video games without the need for a console. Instead, you can explore Cloud Gaming, playing ultra-high definition games directly through your TV.
“Samsung have gone back on this and stated that the USB device to allow the TV to be part of the SmartThings eco system will never be released and as such this is a breach of the 2015 Consumer rights act for misrepresentation”.
• Satisfactory quality - Goods shouldn't be faulty or damaged when you receive them.
• Fit for purpose - The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
• As described - The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
Thanks both, but it's not going to happen.
When the initial appointment was cancelled and I agreed to the new date (today) apparently Currys ignored the messages left by the mediation team, and therefore the appointment wasn't confirmed.
It seem now that the initial mediation window has been missed and the case has been forwarded to the courts where a judge will look at it, and possibly recommend we try mediation again!