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KS Owners refund

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Voyager

@mstar wrote:

Just to keep ppl informed i have decided to get a refund and look elsewhere/save up for a OLED/QLED tv as for the price i paid on sale £900 i cannot get a like for like replacement.  I got a email from RS to take it back to the store for a full refund.

I have to say the CS has been excellent all quick replys by email and resolved with no drama and no email ping-pongs.

 

I think i will get a curve Q7,Q8 keep with samsung.  Not sure what people think about these models but i will inspect in currys.  I may see if i can get a refurb with 12months warranty (i know a risk) but no way i am paying 2k for a tv.  

 

 

 


 

 

Its your money but I would think carefully, with the Q7/Q8 you are talking a marginal upgrade (if any) losing a 5 year Richersounds warranty and swapping it with 12 months. Regardless of your views on samsung, these TV's can be finicky and be known to break I have had a panel replacement on my Q7 after it started to fail, IMO an extended warranty in this day and age is gold dust, massive risk with refurbs and not one worth taking imo. 

 

If you are buying new and not refurb then It seems silly refunding and then putting 7-800 down for a qled. A smart things hub can be had £60-£70 if you shop around (if that honestly even bothers you), You can get a roku for less than that for iplayer. Sky has pushed HLG back into 2019 and if you are to believe sources in italy then a fix may still come so you would be basically putting money down for nothing (maybe VRR if you game).

 

The Oled on the other hand would be a picture improvement so I could understand if you went that way.

 

Nothing against you mstar mate but It seems some are just going for refunds because they can rather than conisdering what they already have relative to the price they paid. I have seen people getting refunds for there KS sets but because they where so heavily discounted they have been swapping them for LG ips sets as they where in that price range, just because they can accept a HLG signal, its madness!!

 

cheers

 

Navigator

Sure, it was Barclaycard.

 

Voyager

@chopples123

I totally agree. The KS sets seem to have been far superior than any others at that price point, then and now still , regarding PQ.

 

Black Belt 

@crashcris wrote:

@chopples123

I totally agree. The KS sets seem to have been far superior than any others at that price point, then and now still , regarding PQ.

 


I agree as well.  I had a ks9500 which had a brilliant pic,  but was exchanged for the q9f due to recording issues.  The q9f was ok in SDR but HDR was awful,  dull,  blooming and around Black letter box there was a dark shadow.  I sent pics to Samsung and they said it was within spec!  They did refund me though. 

Explorer

Success!

Its taken 2 months but today I received a full refund for my KS set and am now enjoying a glorious LG C8 from Richer Sounds. 

Huge thanks to the active members on these forums. Been following since the iPlayer debacle at the end of last year. 

Watching the posts I decided to contact John Lewis in August as it seemed they had seen sense and were offering refunds. I’d like to add to other recent posters, as I don’t want them to enjoy good publicity, and clarify this was not my experience. 

Using a combination of examples from the forum and some of my own additions I emailed John Lewis and was pleased to receive a response within a couple of days agreeing to refund, pending a phone conversation. I called them up and, after some confused rhetoric, they backtracked saying it had been an error. Long story short, after some toing and froing I soon reached the point of no return with just the suggestion that I contact Samsung for a free SmartThings hub. This was unacceptable so I entered a section 75 claim with my credit card provider, Tesco.

Credit where it’s due, my dealings with Tesco were a different story. It took a few weeks to go through their system but everyone I spoke to was helpful and professional. Especially my case manager who was in complete agreement that John Lewis were missselling and all their arguments about it being Samsung’s issue were in breach of consumer law. 

They offered a complete refund but asked that I return the tv to them so they could recoup some of their losses. 

My only regret is that Tesco, rather than John Lewis are out of pocket as they are unable to chase John Lewis for the money. 

But the upshot of all of this is that John Lewis or Samsung will not be enjoying my custom in future and Richer Sounds and Tesco bank will do.

Black Belt 

@Thrashbarg wrote:

Success!

Its taken 2 months but today I received a full refund for my KS set and am now enjoying a glorious LG C8 from Richer Sounds. 

Huge thanks to the active members on these forums. Been following since the iPlayer debacle at the end of last year. 

Watching the posts I decided to contact John Lewis in August as it seemed they had seen sense and were offering refunds. I’d like to add to other recent posters, as I don’t want them to enjoy good publicity, and clarify this was not my experience. 

Using a combination of examples from the forum and some of my own additions I emailed John Lewis and was pleased to receive a response within a couple of days agreeing to refund, pending a phone conversation. I called them up and, after some confused rhetoric, they backtracked saying it had been an error. Long story short, after some toing and froing I soon reached the point of no return with just the suggestion that I contact Samsung for a free SmartThings hub. This was unacceptable so I entered a section 75 claim with my credit card provider, Tesco.

Credit where it’s due, my dealings with Tesco were a different story. It took a few weeks to go through their system but everyone I spoke to was helpful and professional. Especially my case manager who was in complete agreement that John Lewis were missselling and all their arguments about it being Samsung’s issue were in breach of consumer law. 

They offered a complete refund but asked that I return the tv to them so they could recoup some of their losses. 

My only regret is that Tesco, rather than John Lewis are out of pocket as they are unable to chase John Lewis for the money. 

But the upshot of all of this is that John Lewis or Samsung will not be enjoying my custom in future and Richer Sounds and Tesco bank will do.


Brill,  second section 75 result,  and again against John Lewis. The credit card companies will recoup the money from John Lewis as it was them who where in breech of consumer law.

Just need Curry's to start doing the right thing. 

Can you also post in the ks refund result thread,  and thanks for keeping us informed. 

Paul

Black Belt 
Also how do you find the c8 compared to the Samsung? Is it bright enough? Thanks
Explorer

Done. Cheers Paul

Explorer

Love it.

True it isn’t quite as bright so I’d be cautious in a room in direct sunlight but the improvement in clarity and colour depth are significant and UHD blu rays look way better. 

Apprentice

Hi all, is the prerequisite for raising a section 75 claim that the retailer should have already been contacted? I bought a KS tv from curry’s and am awaiting the outcome of the arbitration by another user on this forum before submitting my claim. 

 
It feels like after lots of deflection, Curry’s have lawyered up and come to a different conclusion to JL and RS. They have even rescinded some of their initial offers. 
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