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KS Owners refund

(Topic created on: 21-10-2018 08:15 AM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
mrtickle
Helping Hand
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@crashcris wrote:

@rosscouk wrote: They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.

Well done! I'd take the 50% refund and keep the telly.


Well done from me too.

But I would have the full refund and then buy an LG OLED or other TV from Richer Sounds on "Black Friday" which will be very soon, knowing that you will get proper service and your full consumer rights from that moment forward.

 

You also want the maximum damage possible to John Lewis' balance sheet: clearly only that will teach them that they can't flout the Law. I fear they won't learn though. But full refund is better than half-refund.

 

paul1277
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@mrtickle wrote:

@crashcris wrote:

@rosscouk wrote: They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.

Well done! I'd take the 50% refund and keep the telly.


Well done from me too.

But I would have the full refund and then buy an LG OLED or other TV from Richer Sounds on "Black Friday" which will be very soon, knowing that you will get proper service and your full consumer rights from that moment forward.

 

You also want the maximum damage possible to John Lewis' balance sheet: clearly only that will teach them that they can't flout the Law. I fear they won't learn though. But full refund is better than half-refund.

 


Thing is, it now leaves the choice with you and not with the retailers,  I. e.  with credit vouchers like Curry's were giving as a partial refund.  I totally agree with buying from Richer Sounds,  as they did sign up to membership with the Alternative Dispute resolution service,  which is the only major retailer who has. That gives their customers even more protection as we have seen. 

For all those going down the section 75 route this should give a major boost,  as they have followed the law on this,  and the have to do the same. We now just need Curry's to do the right thing and also inform people as to how bad they have treated their customers over this. 

Paul

paul1111
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@paul1277 wrote:

@mrtickle wrote:

@crashcris wrote:

@rosscouk wrote: They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.

Well done! I'd take the 50% refund and keep the telly.


Well done from me too.

But I would have the full refund and then buy an LG OLED or other TV from Richer Sounds on "Black Friday" which will be very soon, knowing that you will get proper service and your full consumer rights from that moment forward.

 

You also want the maximum damage possible to John Lewis' balance sheet: clearly only that will teach them that they can't flout the Law. I fear they won't learn though. But full refund is better than half-refund.

 


Thing is, it now leaves the choice with you and not with the retailers,  I. e.  with credit vouchers like Curry's were giving as a partial refund.  I totally agree with buying from Richer Sounds,  as they did sign up to membership with the Alternative Dispute resolution service,  which is the only major retailer who has. That gives their customers even more protection as we have seen. 

For all those going down the section 75 route this should give a major boost,  as they have followed the law on this,  and the have to do the same. We now just need Curry's to do the right thing and also inform people as to how bad they have treated their customers over this. 

Paul


It may be worth informing John Lewis that your Credit Card issuer has agreed to give you a full refund which justifies your claim. I know they will know off this dicission because the credit card company will deduct the money from John Lewis, but it would be interesting to see their response.

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paul1111
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paul1111 Hotshot
‎10-07-2018 01:33 PM


daleski75 wrote:



Good afternoon Mr K******, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team.

With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you.


Thank you for contacting us with your concerns.
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BobbyT28
Student
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Hi,

 

I am from Ireland and purchased the UE55KS7000 from DID electrical here in Ireland In Jan 2017 with 3 years accidental cover. 


I was wondering how I would go about get a refund or replacement unit as I have been having issues with lag, jitter etc. I wouldn't even know where to start. Also,  Smartthings Hub & HDR+ was one the reason I got the KS7000 to future proof and now.they aren't doing it.

Would be great if anyone from Ireland has already gone through the process in Ireland or even with DID electrical that could advise. 

 

Any advise would be great. 

 

Thanks 

Robert

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paul1277
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@BobbyT28 wrote:

Hi,

 

I am from Ireland and purchased the UE55KS7000 from DID electrical here in Ireland In Jan 2017 with 3 years accidental cover. 


I was wondering how I would go about get a refund or replacement unit as I have been having issues with lag, jitter etc. I wouldn't even know where to start. Also,  Smartthings Hub & HDR+ was one the reason I got the KS7000 to future proof and now.they aren't doing it.

Would be great if anyone from Ireland has already gone through the process in Ireland or even with DID electrical that could advise. 

 

Any advise would be great. 

 

Thanks 

Robert


There is a more condensed version of this thread just search for ks owners refund more info thread.  It is only 7 pages with lots of info. 

Paul

BobbyT28
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Thanks Paul.

Anyone from.Ireland that has been through the process here give me a shout I would great appreciate it.
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paul1277
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@BobbyT28 wrote:
Thanks Paul.

Anyone from.Ireland that has been through the process here give me a shout I would great appreciate it.

I believe richer sounds Ireland were very good if you bought from them.  Otherwise just follow the templates in that forum. 

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mstar
Explorer
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Just to keep ppl informed i have decided to get a refund and look elsewhere/save up for a OLED/QLED tv as for the price i paid on sale £900 i cannot get a like for like replacement.  I got a email from RS to take it back to the store for a full refund.

I have to say the CS has been excellent all quick replys by email and resolved with no drama and no email ping-pongs.

 

I think i will get a curve Q7,Q8 keep with samsung.  Not sure what people think about these models but i will inspect in currys.  I may see if i can get a refurb with 12months warranty (i know a risk) but no way i am paying 2k for a tv.  

 

 

 

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Moily
Pathfinder
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@rosscouk wrote:

Hi all,

 

Bit of an update. I have been going through a section 75 claim with my credit card provider after exhausting all options with John Lewis. My credit card provider had agreed I had a claim but were only offering 4/6s of the value of the set based on usage. I disagreed with this and asked for it to be escalated to their complaint department. This was done but it has taken 6 weeks or more to get back to me. Anyway I had a call earlier this week, a bit out of the blue, they gave me £50 as an apology for the delay. They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.


Excellent result.

 

Can you tell us which card provider it was, please?  It will help others with S.75 claims in with the same provider.

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