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@crashcris wrote:

@rosscouk wrote: They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.

Well done! I'd take the 50% refund and keep the telly.


Well done from me too.

But I would have the full refund and then buy an LG OLED or other TV from Richer Sounds on "Black Friday" which will be very soon, knowing that you will get proper service and your full consumer rights from that moment forward.

 

You also want the maximum damage possible to John Lewis' balance sheet: clearly only that will teach them that they can't flout the Law. I fear they won't learn though. But full refund is better than half-refund.

 

Black Belt 

@mrtickle wrote:

@crashcris wrote:

@rosscouk wrote: They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.

Well done! I'd take the 50% refund and keep the telly.


Well done from me too.

But I would have the full refund and then buy an LG OLED or other TV from Richer Sounds on "Black Friday" which will be very soon, knowing that you will get proper service and your full consumer rights from that moment forward.

 

You also want the maximum damage possible to John Lewis' balance sheet: clearly only that will teach them that they can't flout the Law. I fear they won't learn though. But full refund is better than half-refund.

 


Thing is, it now leaves the choice with you and not with the retailers,  I. e.  with credit vouchers like Curry's were giving as a partial refund.  I totally agree with buying from Richer Sounds,  as they did sign up to membership with the Alternative Dispute resolution service,  which is the only major retailer who has. That gives their customers even more protection as we have seen. 

For all those going down the section 75 route this should give a major boost,  as they have followed the law on this,  and the have to do the same. We now just need Curry's to do the right thing and also inform people as to how bad they have treated their customers over this. 

Paul

Hotshot 

@paul1277 wrote:

@mrtickle wrote:

@crashcris wrote:

@rosscouk wrote: They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.

Well done! I'd take the 50% refund and keep the telly.


Well done from me too.

But I would have the full refund and then buy an LG OLED or other TV from Richer Sounds on "Black Friday" which will be very soon, knowing that you will get proper service and your full consumer rights from that moment forward.

 

You also want the maximum damage possible to John Lewis' balance sheet: clearly only that will teach them that they can't flout the Law. I fear they won't learn though. But full refund is better than half-refund.

 


Thing is, it now leaves the choice with you and not with the retailers,  I. e.  with credit vouchers like Curry's were giving as a partial refund.  I totally agree with buying from Richer Sounds,  as they did sign up to membership with the Alternative Dispute resolution service,  which is the only major retailer who has. That gives their customers even more protection as we have seen. 

For all those going down the section 75 route this should give a major boost,  as they have followed the law on this,  and the have to do the same. We now just need Curry's to do the right thing and also inform people as to how bad they have treated their customers over this. 

Paul


It may be worth informing John Lewis that your Credit Card issuer has agreed to give you a full refund which justifies your claim. I know they will know off this dicission because the credit card company will deduct the money from John Lewis, but it would be interesting to see their response.

Hotshot 

paul1111 Hotshot
‎10-07-2018 01:33 PM


daleski75 wrote:



Good afternoon Mr K******, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team.

With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you.


Thank you for contacting us with your concerns.
Just Browsing

Hi,

 

I am from Ireland and purchased the UE55KS7000 from DID electrical here in Ireland In Jan 2017 with 3 years accidental cover. 


I was wondering how I would go about get a refund or replacement unit as I have been having issues with lag, jitter etc. I wouldn't even know where to start. Also,  Smartthings Hub & HDR+ was one the reason I got the KS7000 to future proof and now.they aren't doing it.

Would be great if anyone from Ireland has already gone through the process in Ireland or even with DID electrical that could advise. 

 

Any advise would be great. 

 

Thanks 

Robert

Black Belt 

@BobbyT28 wrote:

Hi,

 

I am from Ireland and purchased the UE55KS7000 from DID electrical here in Ireland In Jan 2017 with 3 years accidental cover. 


I was wondering how I would go about get a refund or replacement unit as I have been having issues with lag, jitter etc. I wouldn't even know where to start. Also,  Smartthings Hub & HDR+ was one the reason I got the KS7000 to future proof and now.they aren't doing it.

Would be great if anyone from Ireland has already gone through the process in Ireland or even with DID electrical that could advise. 

 

Any advise would be great. 

 

Thanks 

Robert


There is a more condensed version of this thread just search for ks owners refund more info thread.  It is only 7 pages with lots of info. 

Paul

Just Browsing
Thanks Paul.

Anyone from.Ireland that has been through the process here give me a shout I would great appreciate it.
Black Belt 

@BobbyT28 wrote:
Thanks Paul.

Anyone from.Ireland that has been through the process here give me a shout I would great appreciate it.

I believe richer sounds Ireland were very good if you bought from them.  Otherwise just follow the templates in that forum. 

Explorer

Just to keep ppl informed i have decided to get a refund and look elsewhere/save up for a OLED/QLED tv as for the price i paid on sale £900 i cannot get a like for like replacement.  I got a email from RS to take it back to the store for a full refund.

I have to say the CS has been excellent all quick replys by email and resolved with no drama and no email ping-pongs.

 

I think i will get a curve Q7,Q8 keep with samsung.  Not sure what people think about these models but i will inspect in currys.  I may see if i can get a refurb with 12months warranty (i know a risk) but no way i am paying 2k for a tv.  

 

 

 

Pathfinder

@rosscouk wrote:

Hi all,

 

Bit of an update. I have been going through a section 75 claim with my credit card provider after exhausting all options with John Lewis. My credit card provider had agreed I had a claim but were only offering 4/6s of the value of the set based on usage. I disagreed with this and asked for it to be escalated to their complaint department. This was done but it has taken 6 weeks or more to get back to me. Anyway I had a call earlier this week, a bit out of the blue, they gave me £50 as an apology for the delay. They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.


Excellent result.

 

Can you tell us which card provider it was, please?  It will help others with S.75 claims in with the same provider.

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