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KS Owners refund

Black Belt 
Hi @AntS not sure about being a big cheese, can I go back to being a helper? LOL
Paul
Highlighted
Explorer

Looks like I've been a lucky boy and got to emails from Curry's. 

 

Thank you for your email dated 6th August 2018 addressed for the attention of our Chief Executive Officer, Alex Baldock. As part of the CEO Support Team, your correspondence has been passed to me to investigate and respond.

I am sorry that you are unhappy that Samsung have decided not to proceed with introducing the SmartThings dongle that they previously advertised. I can confirm that we are aware of the current issue and have consulted out Legal team regarding this.

They have confirmed that as the television is fulfilling it's primary function, we are not obliged to offer you a full refund, as you have requested. However, I can offer you two resolutions, which I have outlined below.

If you wish to keep the television, we can offer you a £150.00 Payment Voucher, which can be redeemed in store for any goods or services within a 2-year period. Alternatively, I can offer a contribution of £800.00 towards a replacement TV, based on the original purchase price and the age of the unit, in relation to its anticipated life span. This would also be in the form of a Payment Voucher and the old unit would need to be returned before the payment is issued. Either option is offered as full and final settlement of this matter.

Once you have had a chance to consider my offer, please contact me either by email or by calling 0344 561 6372. Our lines are open Monday to Friday 9am - 8pm, Saturday 9am - 6pm and Sunday 10am - 5pm.

Please accept my apologies for the disappointment that Samsung's decision regarding the cancellation of the SmartThings programme has caused. I look forward to hearing from you soon and trust that you will feel able to accept one of options offered.

Yours sincerely,

 

 

Well funny enough didn't email the CEO or address email to him.

 

Seems to be a boiler plate template from them.

 

Would like to know how they got to that figure of £800 credit towards a new TV.

Black Belt 

@hmsq wrote:

Looks like I've been a lucky boy and got to emails from Curry's. 

 

Thank you for your email dated 6th August 2018 addressed for the attention of our Chief Executive Officer, Alex Baldock. As part of the CEO Support Team, your correspondence has been passed to me to investigate and respond.

I am sorry that you are unhappy that Samsung have decided not to proceed with introducing the SmartThings dongle that they previously advertised. I can confirm that we are aware of the current issue and have consulted out Legal team regarding this.

They have confirmed that as the television is fulfilling it's primary function, we are not obliged to offer you a full refund, as you have requested. However, I can offer you two resolutions, which I have outlined below.

If you wish to keep the television, we can offer you a £150.00 Payment Voucher, which can be redeemed in store for any goods or services within a 2-year period. Alternatively, I can offer a contribution of £800.00 towards a replacement TV, based on the original purchase price and the age of the unit, in relation to its anticipated life span. This would also be in the form of a Payment Voucher and the old unit would need to be returned before the payment is issued. Either option is offered as full and final settlement of this matter.

Once you have had a chance to consider my offer, please contact me either by email or by calling 0344 561 6372. Our lines are open Monday to Friday 9am - 8pm, Saturday 9am - 6pm and Sunday 10am - 5pm.

Please accept my apologies for the disappointment that Samsung's decision regarding the cancellation of the SmartThings programme has caused. I look forward to hearing from you soon and trust that you will feel able to accept one of options offered.

Yours sincerely,

 

 

Well funny enough didn't email the CEO or address email to him.

 

Seems to be a boiler plate template from them.

 

Would like to know how they got to that figure of £800 credit towards a new TV.


You have got stock answer but improved on larger credit.  But not a refund in cash or full refund. They are still ignoring the consumer regs relating to misrepresentation. Try the section 75 route. Also ask why they are ignoring the regs in relation to misrepresentation. 

Paul 

Voyager

Hi all.

I am trying to write my first email to currys and wanted to run it by you all before I press send. Please have a read and let me know if I've missed anything or got anything wrong. I am trying to cover all bases so they have nowhere to go but offer the refund. Tanks in advance.

 

"

Good Afternoon,

I am writing this email in order to request a full refund of £2199.99 for my Samsung 65KS8000.  I purchased it from the Shrewsbury Branch on 03/09/2016, my receipt number is *******.

The refund I am requesting is down to a clear case of misrepresentation or misselling by Currys.  As you can see from this link from your website the TV was meant to come with a Smartthings extend USB dongle but this never materialised. http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/ 

I am sure you will be aware of an internal review into these sets is underway within Currys and that both Richer Sounds and John Lewis are now both refunding their customers for the exact same reason.

I wish to be perfeclty clear that this refund in full request is for the full amount as the product was misrepresented by Currys as is my right stated in the consumer regs. I will not consider a partial refund or store credit gestures of good will.  This is a claim under misrepresentation and not a faulty goods claim.

Yours Faithfully

Black Belt 

@Tyler_Durden wrote:

Hi all.

I am trying to write my first email to currys and wanted to run it by you all before I press send. Please have a read and let me know if I've missed anything or got anything wrong. I am trying to cover all bases so they have nowhere to go but offer the refund. Tanks in advance.

 

"

Good Afternoon,

I am writing this email in order to request a full refund of £2199.99 for my Samsung 65KS8000.  I purchased it from the Shrewsbury Branch on 03/09/2016, my receipt number is *******.

The refund I am requesting is down to a clear case of misrepresentation or misselling by Currys.  As you can see from this link from your website the TV was meant to come with a Smartthings extend USB dongle but this never materialised. http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/ 

I am sure you will be aware of an internal review into these sets is underway within Currys and that both Richer Sounds and John Lewis are now both refunding their customers for the exact same reason.

I wish to be perfeclty clear that this refund in full request is for the full amount as the product was misrepresented by Currys as is my right stated in the consumer regs. I will not consider a partial refund or store credit gestures of good will.  This is a claim under misrepresentation and not a faulty goods claim.

Yours Faithfully


Short sweet and to the point. Press send. Paul 

Voyager

Thanks Paul, it's gone to SCCCustomerSolutionsTeam@teamknowhow.com and customer.services@currys.co.uk

Explorer

I've recieved this email from Currys this evening - 

 

Dear Mr ************,

Case Reference: ********

Thanks for your email dated 1st August 2018. I'm sorry for the delay in our
response.

I'm sorry to learn of how you feel regarding the purchase of your Samsung TV.
We must reject your claim unfortunately due to the fact that we sold the product
as described by the manufacturer at the time. As it was Samsung who decided
to withdraw this service at a later date, your complaint in this instance is with
them. The Consumer Rights act states that the goods are sold as described, at
the point of your purchase they were.

Although this may not be the outcome for which you were hoping, I trust that this
response clearly explains our position on this matter.

Thanks again for taking the time to contact Team knowhow.

 

Kind regards,

Team knowhow

 

I'm not happy with their response as they are clearly trying to pass the book onto Samsung. in fact i'm fuming as i clearly outlined in my e-mail as to why i purchased the TV -  " The Samsung 55KS8000 is not as described. At the point of purchase, I paid £1799. I was led to believe that the TV would come with a smart things extender and my purchase of the UE55KS8000 was influenced by the claims made about the capabilities of the TV on the Currys website". 

Voyager

Surely it is the sellers responsibility to check that the product is as Samsung described. They should refund you and then take it up with Samsung. Right?

Explorer
@Tyler_Durden... I agree, i'm going to send them another email pointing this out.
Voyager

I imagine I am likely to receive a similar response to my first email (above). I would be interested to see your response to them.

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