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KS Owners refund

(Topic created on: 07-08-2018 04:13 PM)
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paul1277
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
Inconceivable
Explorer
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Right that's helpful so I have to go through the consumer rights route rather than the one mentioned in the thread. Just a bit concerned on the refund side as that relates back to my original JS and the current fault is completely different to that of the KS, would that matter?

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paul1277
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@Inconceivable wrote:

Right that's helpful so I have to go through the consumer rights route rather than the one mentioned in the thread. Just a bit concerned on the refund side as that relates back to my original JS and the current fault is completely different to that of the KS, would that matter?


It's just like a repair,  in that the replacement must also work perfectly.  If it does not then the replacement was the first repair, the you have had the ks repaired, so that is the 2 attempts you have to allow them. Therefore I think you are within you rights to ask for a refund from Samsung because they replaced you js they become your retailer. 

Paul 

rosscouk
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Hi all,

 

Bit of an update on my Section 75.

 

I bought the 49KS8000 from John Lewis in August 2016 - long story-short, JL refused the refund, offered smartthing hub + £100 which I refused. I have since raised a Section 75 with my credit card company. I spoke to credit card company on the phone following up my submission to them of all the history etc and explanations last month. Prior to my ringing the credit card company had just despatched a letter refusing the application as they said JL's offer of the hub and £100 was fair. I explained to them that the hub is different to the original offer and pointed out the clear miss-selling. The credit card company said they did not adhere to the Consumer Rights Act 2015 but the Consumer Credit Act, hmmmm. Anyway, after some more explaining they said they would refund 4/6's of the overall price of the TV due to fair usage (or some such). So the TV is two years old and they would reasonably expect it to last six years. I have had two, so they will give me 4 years worth of money back which equates to £871. So, what do people think?

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hmsq
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Hi,

 

Just had a response from Currys, sent email yesterday to the address mentioned, today got this reply.

 

Thank you for contacting Team KNOWHOW. 
  
We are really sorry that we haven't contacted you within our timescales we really do hope that your query has been answered. It may be that you have visited one of our stores or called us to discuss your query. 
  
However, if you feel the matter remains unresolved, please contact us on 0344 800 9090 or alternatively please respond including a contact number for us to call you at a convenient time and one of our colleagues will be happy to assist. 
  
Thank you for your patience and once again please accept our apologies.
 
I really don't have time to be on the phone, they haven't even bothered to reply to my query.
Tannoy20
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Does that include keeping the TV or do you have to give it back?

 

If you have to give it back, there shouldnt be a deduction as it was misrepresentation and youve never been able to use the features advertised. 

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rosscouk
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Yes, I would have to give the TV back. Apparently they pick it up then they credit my card. I probably need to check Consumer Credit Act to see where I stand.
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Moily
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@rosscouk wrote:

Hi all,

 

Bit of an update on my Section 75.

 

I bought the 49KS8000 from John Lewis in August 2016 - long story-short, JL refused the refund, offered smartthing hub + £100 which I refused. I have since raised a Section 75 with my credit card company. I spoke to credit card company on the phone following up my submission to them of all the history etc and explanations last month. Prior to my ringing the credit card company had just despatched a letter refusing the application as they said JL's offer of the hub and £100 was fair. I explained to them that the hub is different to the original offer and pointed out the clear miss-selling. The credit card company said they did not adhere to the Consumer Rights Act 2015 but the Consumer Credit Act, hmmmm. Anyway, after some more explaining they said they would refund 4/6's of the overall price of the TV due to fair usage (or some such). So the TV is two years old and they would reasonably expect it to last six years. I have had two, so they will give me 4 years worth of money back which equates to £871. So, what do people think?


Which card provider is that?  I thought MBNA and Barclaycard were giving full refunds?

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rosscouk
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It was Barclaycard, is there a precedent for a full refund?
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Tannoy20
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No, the only barclaycard response here so far afaik has been me, and I was offered a deduction for use, or a 50% refund and keep the TV.

 

I never challenged the deduction for use as I felt the 50% refund and keep the TV was fair and accepted that. I think I couldve challenged the deduction for use though.

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paul1277
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@rosscouk wrote:
Yes, I would have to give the TV back. Apparently they pick it up then they credit my card. I probably need to check Consumer Credit Act to see where I stand.

One good thing is they are accepting that there is a case for the retailers to answer. But they again are using faulty goods and not misrepresentation. On the ks refunds more info @mrtickle the explanation why you are entitled to a full refund. I personally would say no and tell them you want to appeal,  which is free,  on the grounds that they are not complying with the Oct 2015 European Consumer regs. This is quite clear in the ADR ruling and also point that out to them

Paul