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KS Owners refund

Apprentice

Right that's helpful so I have to go through the consumer rights route rather than the one mentioned in the thread. Just a bit concerned on the refund side as that relates back to my original JS and the current fault is completely different to that of the KS, would that matter?

Black Belt 

@Inconceivable wrote:

Right that's helpful so I have to go through the consumer rights route rather than the one mentioned in the thread. Just a bit concerned on the refund side as that relates back to my original JS and the current fault is completely different to that of the KS, would that matter?


It's just like a repair,  in that the replacement must also work perfectly.  If it does not then the replacement was the first repair, the you have had the ks repaired, so that is the 2 attempts you have to allow them. Therefore I think you are within you rights to ask for a refund from Samsung because they replaced you js they become your retailer. 

Paul 

Navigator

Hi all,

 

Bit of an update on my Section 75.

 

I bought the 49KS8000 from John Lewis in August 2016 - long story-short, JL refused the refund, offered smartthing hub + £100 which I refused. I have since raised a Section 75 with my credit card company. I spoke to credit card company on the phone following up my submission to them of all the history etc and explanations last month. Prior to my ringing the credit card company had just despatched a letter refusing the application as they said JL's offer of the hub and £100 was fair. I explained to them that the hub is different to the original offer and pointed out the clear miss-selling. The credit card company said they did not adhere to the Consumer Rights Act 2015 but the Consumer Credit Act, hmmmm. Anyway, after some more explaining they said they would refund 4/6's of the overall price of the TV due to fair usage (or some such). So the TV is two years old and they would reasonably expect it to last six years. I have had two, so they will give me 4 years worth of money back which equates to £871. So, what do people think?

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Explorer

Hi,

 

Just had a response from Currys, sent email yesterday to the address mentioned, today got this reply.

 

Thank you for contacting Team KNOWHOW. 
  
We are really sorry that we haven't contacted you within our timescales we really do hope that your query has been answered. It may be that you have visited one of our stores or called us to discuss your query. 
  
However, if you feel the matter remains unresolved, please contact us on 0344 800 9090 or alternatively please respond including a contact number for us to call you at a convenient time and one of our colleagues will be happy to assist. 
  
Thank you for your patience and once again please accept our apologies.
 
I really don't have time to be on the phone, they haven't even bothered to reply to my query.
Navigator

Does that include keeping the TV or do you have to give it back?

 

If you have to give it back, there shouldnt be a deduction as it was misrepresentation and youve never been able to use the features advertised. 

Navigator
Yes, I would have to give the TV back. Apparently they pick it up then they credit my card. I probably need to check Consumer Credit Act to see where I stand.
Pathfinder

@rosscouk wrote:

Hi all,

 

Bit of an update on my Section 75.

 

I bought the 49KS8000 from John Lewis in August 2016 - long story-short, JL refused the refund, offered smartthing hub + £100 which I refused. I have since raised a Section 75 with my credit card company. I spoke to credit card company on the phone following up my submission to them of all the history etc and explanations last month. Prior to my ringing the credit card company had just despatched a letter refusing the application as they said JL's offer of the hub and £100 was fair. I explained to them that the hub is different to the original offer and pointed out the clear miss-selling. The credit card company said they did not adhere to the Consumer Rights Act 2015 but the Consumer Credit Act, hmmmm. Anyway, after some more explaining they said they would refund 4/6's of the overall price of the TV due to fair usage (or some such). So the TV is two years old and they would reasonably expect it to last six years. I have had two, so they will give me 4 years worth of money back which equates to £871. So, what do people think?


Which card provider is that?  I thought MBNA and Barclaycard were giving full refunds?

Navigator
It was Barclaycard, is there a precedent for a full refund?
Navigator

No, the only barclaycard response here so far afaik has been me, and I was offered a deduction for use, or a 50% refund and keep the TV.

 

I never challenged the deduction for use as I felt the 50% refund and keep the TV was fair and accepted that. I think I couldve challenged the deduction for use though.

Black Belt 

@rosscouk wrote:
Yes, I would have to give the TV back. Apparently they pick it up then they credit my card. I probably need to check Consumer Credit Act to see where I stand.

One good thing is they are accepting that there is a case for the retailers to answer. But they again are using faulty goods and not misrepresentation. On the ks refunds more info @mrtickle the explanation why you are entitled to a full refund. I personally would say no and tell them you want to appeal,  which is free,  on the grounds that they are not complying with the Oct 2015 European Consumer regs. This is quite clear in the ADR ruling and also point that out to them

Paul

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