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KS Owners refund

(Topic created on: 06-08-2018 04:24 PM)
1630 Views
paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
Moily
Pathfinder
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For those who have lodged claims with Currys, is this the email address you used:

 

customer.services@currys.co.uk

 

or did you use a different address?

PeteDansk
Explorer
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@Moily wrote:

For those who have lodged claims with Currys, is this the email address you used:

 

customer.services@currys.co.uk

 

or did you use a different address?


This is the address I used 

SCCCustomerSolutionsTeam@teamknowhow.com they were quick to reply on that address.

Moily
Pathfinder
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Thanks. I'll include both to cover all bases.

 

Don't want them squirming out of their legal obligations now, do we!

hmsq
Pioneer
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I used this one customer.services@currys.co.uk but will send again if there is no human response in a few days.

Timdog
Explorer
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@hmsq wrote:

I used this one customer.services@currys.co.uk but will send again if there is no human response in a few days.


I got a response, and an offer, with an hour of sending it to 

SCCCustomerSolutionsTeam@teamknowhow.com

hmsq
Pioneer
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I will send my email later today to that address, thanks!

 

Email now sent to that address, lets seems if I get a response, nothing from the normal CS.

Outcasst
Explorer
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John Lewis just collected the TV

paul1277
Black Belt 
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@Outcasst wrote:

John Lewis just collected the TV


That's great looks like jl have seen the light. This just puts mote pressure on Curry's. 

Paul 

tarbat
Voyager
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@paul1277 wrote:

@Outcasst wrote:

John Lewis just collected the TV


That's great looks like jl have seen the light. This just puts mote pressure on Curry's. 

Paul 


Really? Many, if not most of us, have had no success with John Lewis. Don't overstate what they're doing for their customers just based on a couple of refunds. They seem just as bad as Currys to many of us.

paul1277
Black Belt 
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@tarbat wrote:

@paul1277 wrote:

@Outcasst wrote:

John Lewis just collected the TV


That's great looks like jl have seen the light. This just puts mote pressure on Curry's. 

Paul 


Really? Many, if not most of us, have had no success with John Lewis. Don't overstate what they're doing for their customers just based on a couple of refunds. They seem just as bad as Currys to many of us.


I appreciate what you say and agree,  but it can only help. If it can be shown they are giving full refunds to some of their customers ,  then I would lime to see their argument as to why you are being treated differently. It might be worth asking them why you are being discriminated against, and why so of their customers are being given full refunds and dome not. 

Also if you do go to court,  then I would love to listen to them squirm when they are asked the same in court. 

Paul