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KS Owners refund

(Topic created on: 04-08-2018 10:43 PM)
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paul1277
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
paul1277
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@PeteDansk wrote:

@Moily wrote:

Correct. Currys aren't going to get away with this.

 

I've located my receipt so my claim will be going in to them tomorrow.


I also had my receipt but it didn't make any difference as the TV has fulfilled its main purpose. They can't grasp the fact it's misrepresentation and are happy to use any tactics to scare you from taking it to the small claims court.


I'm sorry but have you not followed this thread. It does not matter if it fulfilled it's main purpose.  I have to ask why you should say that as under the regs, misrepresentation makes no mention of main purpose,  but say's any specs advertised,  it must be able to do as such.  There is nothing about main purpose. You sound a bit like Curry's when they said you had primary use.  RUBBISH . It has to be able to do everything as advertised !!! !! This again looks like someone trying to muddy the waters.  Please I ask all to post,  but if you are from the retailers then be honest. But as we have seen they have a problem with that. 

Paul 

paul1277
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@paul1277 wrote:

@PeteDansk wrote:

@Moily wrote:

Correct. Currys aren't going to get away with this.

 

I've located my receipt so my claim will be going in to them tomorrow.


I also had my receipt but it didn't make any difference as the TV has fulfilled its main purpose. They can't grasp the fact it's misrepresentation and are happy to use any tactics to scare you from taking it to the small claims court.


I'm sorry but have you not followed this thread. It does not matter if it fulfilled it's main purpose.  I have to ask why you should say that as under the regs, misrepresentation makes no mention of main purpose,  but say's any specs advertised,  it must be able to do as such.  There is nothing about main purpose. You sound a bit like Curry's when they said you had primary use.  RUBBISH . It has to be able to do everything as advertised !!! !! This again looks like someone trying to muddy the waters.  Please I ask all to post,  but if you are from the retailers then be honest. But as we have seen they have a problem with that. 

Paul 



@paul1277 wrote:

@PeteDansk wrote:

@Moily wrote:

Correct. Currys aren't going to get away with this.

 

I've located my receipt so my claim will be going in to them tomorrow.


I also had my receipt but it didn't make any difference as the TV has fulfilled its main purpose. They can't grasp the fact it's misrepresentation and are happy to use any tactics to scare you from taking it to the small claims court.


I'm sorry but have you not followed this thread. It does not matter if it fulfilled it's main purpose.  I have to ask why you should say that as under the regs, misrepresentation makes no mention of main purpose,  but say's any specs advertised,  it must be able to do as such.  There is nothing about main purpose. You sound a bit like Curry's when they said you had primary use.  RUBBISH . It has to be able to do everything as advertised !!! !! This again looks like someone trying to muddy the waters.  Please I ask all to post,  but if you are from the retailers then be honest. But as we have seen they have a problem with that. 

Paul 


Sorry miss read your post and do agree with you about Curry's responses. 

Paul

PeteDansk
Explorer
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Yeah I wasn't sure what path you were going down. I hope to fight this the whole way. What is the process for small claims court I'm in Northern Ireland would it be at my nearest court and myself and Currys need to attend. 

Mylo75
Pioneer
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@PeteDansk wrote:

Yeah I wasn't sure what path you were going down. I hope to fight this the whole way. What is the process for small claims court I'm in Northern Ireland would it be at my nearest court and myself and Currys need to attend. 


Did you purchase with a credit card or even pay part of it with a credit card. If so section 75 much easier than small claims court.

 

P. S. I'm in Northern Ireland as well. 

paul1277
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@Mylo75 wrote:

@PeteDansk wrote:

Yeah I wasn't sure what path you were going down. I hope to fight this the whole way. What is the process for small claims court I'm in Northern Ireland would it be at my nearest court and myself and Currys need to attend. 


Did you purchase with a credit card or even pay part of it with a credit card. If so section 75 much easier than small claims court.

 

P. S. I'm in Northern Ireland as well. 


It can be all done online.  But yes it would be you nearest court. 

Paul 

PeteDansk
Explorer
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I didn't paid in cash. You live and learn from now on I'll make sure to use credit on bigger purchases. 

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paul1277
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@PeteDansk wrote:

I didn't paid in cash. You live and learn from now on I'll make sure to use credit on bigger purchases. 


?  You did or you did not pay in cash? 

PeteDansk
Explorer
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Sorry should have said I didn't use credit card. I paid in-store using cash and have receipt and 5 year warranty info. And on another note the TV is developing some bad light bleed from the bottom right. It started maybe a few months ago and seems to be getting worse over time. I can only imagine having to deal with Currys about getting that sorted.

k00lworld
Journeyman
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My advice would be not to mention the light bleed as that opens Curry's up to going down the faulty goods route.  I'd stick to misrepresentation only.

PeteDansk
Explorer
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Yes good advice I wasn't going to bother about it till this misrepresentation issue is settled first. If the misrepresentation issue comes to no avail I'll have to chase the light bleed issue. The tv is covered with 5 year warranty but as I stated before I highly doubt they'd play ball on a panel replacement.