Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

KS Owners refund

(Topic created on: 03-08-2018 01:13 PM)
1290 Views
paul1277
Black Belt 
Options

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
paul1277
Black Belt 
Options

@Domaz1 wrote:

So, Currys have just suggested I can swap my 55KS7000 for the 55NU7100.

 

Can anyone clarify if this is a good like for like swap? Is there anything I’ll be losing or is it a decent upgrade?


No, it is not!

It is not the Quantum dot but the cheaper budget model. You should be looking at least the Q7FN, or even the Q8FN. Just look on the site and see the price and also look at the reviews.

Tannoy20
Pioneer
Options

For anyone who hasnt had success yet with John Lewis or Currys, and hasnt yet posted a review on TrustPilot, please do make sure you do so. They do read them 🙂

 

John Lewis:

https://uk.trustpilot.com/review/www.johnlewis.com

 

Currys:

https://uk.trustpilot.com/review/www.currys.co.uk

 

It's crazy that Currys have a higher rating than John Lewis!

 

0 Likes
Mylo75
Pioneer
Options

Got this update from Currys today. 

 

Dear Mr Sharkey,

 

Thank you for your email addressed to our CEO Alex Baldock, your correspondence has been passed to myself at the CEO Support Team to look into and respond.
 
I am sorry to learn of the issues that you have raised regarding your Samsung television. We are current conducting an internal review of this product range and once this has been completed, l we will be better suited to resolve your query.

 

 

I will be in contact with you as soon as this review has been completed.

 

Thank you for your continued patience while we are resolving this for you.

 

Yours sincerely,

 

Adam Whitehead

CEO Support Team
Team Knowhow™ Customer Contact Centre

0 Likes
paul1277
Black Belt 
Options

@Tannoy20 wrote:

For anyone who hasnt had success yet with John Lewis or Currys, and hasnt yet posted a review on TrustPilot, please do make sure you do so. They do read them 🙂

 

John Lewis:

https://uk.trustpilot.com/review/www.johnlewis.com

 

Currys:

https://uk.trustpilot.com/review/www.currys.co.uk

 

It's crazy that Currys have a higher rating than John Lewis

 


I did and they both blocked me, so does prove they read them.

Paul

mrtickle
Helping Hand
Options

@Domaz1 wrote:

So, Currys have just suggested I can swap my 55KS7000 for the 55NU7100.

 

Can anyone clarify if this is a good like for like swap? Is there anything I’ll be losing or is it a decent upgrade?


Been covered before many times and other have already said, NO, NO, NO!

 

2016 KS => 2017 QLED => 2018 QLED.

 

Without Quantum dots you lose:

the picture quality,

the wide colour gamut coverage,

the 10-bit panel,

the HDR brightness, basically everything. You might as well be happy with a black and white TV for how similar it is.

 

It is an INSULT.

 

Do NOT accept any "MU", "NU" or basically anything without QLED plastered all over the box: but really, you want your REFUND in cold hard CASH so that the money is OFF Curry's balance sheet and on the balance sheet of a GOOD retailer.

The problem with accepting another Samsung is that you're almost certain to be screwed by another software problem further down the line.

If they are offering you a swap and not a refund, they need to justify why.

 

Cold hard cash in your hand, and then you walk out and put it down as a lesson learned, and then give Richer Sounds your lifetime's custom.

 

k00lworld
Journeyman
Options
It's good it's stored in a second place as it would be a shame to lose all the knowledge in this thread.
hmsq
Pioneer
Options

Hi Guys,

 

Thank you all for the input, having purchased a KS8000 last year, with the intentions to use it as my Control for IOT devices in my new house, was really annoyed to find out the USB dongle never came out, never mind the HLG/BBC iPlayer over the world cup.

 

I fowarded this thread to a friend who had purchased the TV also on my recommendation for similar reasons, but he got it from JL, he got good news this week, as they offered him full refund. I've been away so not had time to start mine with Currys.

 

But here is the email I'm going to send them(does any one have the email address where to send it to?) I've used some of the people emails to put mine together (Thank you) so this is what I would like to send, what do you guys think?

 

Thanks

 

 

0 Likes
paul1277
Black Belt 
Options

@hmsq wrote:

Hi Guys,

 

Thank you all for the input, having purchased a KS8000 last year, with the intentions to use it as my Control for IOT devices in my new house, was really annoyed to find out the USB dongle never came out, never mind the HLG/BBC iPlayer over the world cup.

 

I fowarded this thread to a friend who had purchased the TV also on my recommendation for similar reasons, but he got it from JL, he got good news this week, as they offered him full refund. I've been away so not had time to start mine with Currys.

 

But here is the email I'm going to send them(does any one have the email address where to send it to?) I've used some of the people emails to put mine together (Thank you) so this is what I would like to send, what do you guys think?

 

Thanks

 

Dear Sir/Madam,

Re: Purchase of Samsung UE55KS8000 TV – Order Number *******
I purchased the Samsung UE55KS8000 TV from Currys on **/**/2017 At the point of purchase I paid £1,***.00 which included a 5-year warranty. I would like to return the UE55KS8000 TV as I believe I have been mis-sold.
While researching at the time for a new TV, I found that the Samsung TV UE55KS8000 would be able to interact with IOT devices via the SmartThings extender , as described on the product page(https://web.archive.org/web/20161128065705/http://www.currys.co.uk/gbuk/tv-and-home-entertainment/te...) an extract from this page is below:
Smart features
From the Smart Hub home screen you can access a range of smart options directly through your TV, including catch-up TV services and 4k content on Netflix and Amazon Prime.
Using an existing Samsung SmartThings Hub (sold separately), you can set your TV to turn on as you enter the room, adjust connected lights and speakers and even control other compatible smart devices.
You can also access and control the 55KS8000 using your voice. The Premium Smart Remote automatically recognises the set top box, games console or other external device that you have connected to your TV for added convenience.

At the time I was looking at buying a new TV in preparation for my new house purchase, wanting a central place to control my cameras as well as my lights. This was further reinforced by the link on your website mentioning talking about “How to control your home from your Smart TV”.
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
The following is an extract from that webpage above.
How to use SmartThings on your TV Samsung’s 2016 SUHD TVs have a built-in SmartThings hub, which is normally bought separately.
Your new TV will come with the SmartThings Extend, a small USB-like dongle that plugs into your TV. Once you’ve done this, switch on your TV and connect to Wi-Fi. On the TV’s hub screen, you’ll see the SmartThings app alongside things like Netflix, YouTube and regular channels. Highlight the app, and then select the option you want from the boxes that appear above. It’s really that easy to use.
To my surprise when setting up my media office I realised that the SmartThings Extend, I never received and upon research I discovered that Samsung has since confirmed the SmartThings Extend will never be made available, since the TV is not technically capable of supporting this and due to security concerns. Details of this can be seen at the following website: https://www.flatpanelshd.com/news.php?subaction=showfull&id=1512472675.
The above information had massive bearing in the purchase of this TV as it seemed to tick all my requirements for creating a smart house, I’m extremely disappointed to have been misled in my purchase.
As this purchase is governed by the Consumer Rights Act 2015, which states that goods purchased must match the description supplied pre-contract, such as on the packaging, advert, or description for example.
As you are in breach of contract and I've owned the product for less than 6 years I am within my statutory rights to ask for it to be replaced or a full refund given at no further cost to me. To be clear, the retailer is responsible not the manufacturer.
I await confirmation that you will provide the remedy set out above within 14 days of the date of this email.
Yours faithfully,


Hi 2 things,  can you ask you friend if he used these forums to help,  if he could let us know by posting it on the ks refunds results thread. 

You send to the Curry's shop if bought from one or to their support and know.  They are  the only major retailer not to have offered a full refund yet. Apparently they have said they are relooking at thus issue.  So we wait. 

Paul

hmsq
Pioneer
Options

I bought online only, not from a store.

 

I've told him this.

 

Is the the customer services email or the CEO email?

0 Likes
Domaz1
Explorer
Options

So after some more emails back and forth, Currys have sent me this final email;

 

“Dear ******

 

 
Thank you for your response. 
 
Your issue has been reviewed in its entirety and offers presented to you that you have advised you are not happy to accept. You have therefore been supplied the relevant dead lock communication to take your complaint further through a either legal representative or an Alternative Dispute Resolution (ADR) provider 
 
The decisions have been given have already been explained. We are offering a partial refund on return of the unit or a gesture of goodwill should you wish to keep the unit. I do understand that this is not the resolution that you are seeking, however I do trust that I have clarified the company’s position in this matter. 
 
Please be aware that further communication will be added to your case however may not be responded to.
 
Yours sincerely,
 
Darryl Frost 
CEO Support Team

 

Team Knowhow™ Customer Contact Centre

Tel: 0344 561 6372

 

The ombudsman has also gotten back to me since and said they can’t help as Currys don’t subscribe, so that was a waste of time.

 

Their absolute final position is to either refund me £700 of the £999 I paid, or give me £350 store credit as a gesture to keep the TV.

 

Only options left going forward are to go to a small claims court, or make a section 75 claim.

 

Anyone dealing with Currys currently don’t hold your breath and prepare for a Small claims court battle. Currys are an awful, awful company and I honestly don’t think it will be long before we see another major chain disappear from the high street.