Support

Open search

KS Owners refund

Black Belt 

@Domaz1 wrote:

So, Currys have just suggested I can swap my 55KS7000 for the 55NU7100.

 

Can anyone clarify if this is a good like for like swap? Is there anything I’ll be losing or is it a decent upgrade?


No, it is not!

It is not the Quantum dot but the cheaper budget model. You should be looking at least the Q7FN, or even the Q8FN. Just look on the site and see the price and also look at the reviews.

Navigator

For anyone who hasnt had success yet with John Lewis or Currys, and hasnt yet posted a review on TrustPilot, please do make sure you do so. They do read them :-)

 

John Lewis:

https://uk.trustpilot.com/review/www.johnlewis.com

 

Currys:

https://uk.trustpilot.com/review/www.currys.co.uk

 

It's crazy that Currys have a higher rating than John Lewis!

 

Navigator

Got this update from Currys today. 

 

Dear Mr Sharkey,

 

Thank you for your email addressed to our CEO Alex Baldock, your correspondence has been passed to myself at the CEO Support Team to look into and respond.
 
I am sorry to learn of the issues that you have raised regarding your Samsung television. We are current conducting an internal review of this product range and once this has been completed, l we will be better suited to resolve your query.

 

 

I will be in contact with you as soon as this review has been completed.

 

Thank you for your continued patience while we are resolving this for you.

 

Yours sincerely,

 

Adam Whitehead

CEO Support Team
Team Knowhow™ Customer Contact Centre

Black Belt 

@Tannoy20 wrote:

For anyone who hasnt had success yet with John Lewis or Currys, and hasnt yet posted a review on TrustPilot, please do make sure you do so. They do read them :-)

 

John Lewis:

https://uk.trustpilot.com/review/www.johnlewis.com

 

Currys:

https://uk.trustpilot.com/review/www.currys.co.uk

 

It's crazy that Currys have a higher rating than John Lewis

 


I did and they both blocked me, so does prove they read them.

Paul

Helping Hand

@Domaz1 wrote:

So, Currys have just suggested I can swap my 55KS7000 for the 55NU7100.

 

Can anyone clarify if this is a good like for like swap? Is there anything I’ll be losing or is it a decent upgrade?


Been covered before many times and other have already said, NO, NO, NO!

 

2016 KS => 2017 QLED => 2018 QLED.

 

Without Quantum dots you lose:

the picture quality,

the wide colour gamut coverage,

the 10-bit panel,

the HDR brightness, basically everything. You might as well be happy with a black and white TV for how similar it is.

 

It is an INSULT.

 

Do NOT accept any "MU", "NU" or basically anything without QLED plastered all over the box: but really, you want your REFUND in cold hard CASH so that the money is OFF Curry's balance sheet and on the balance sheet of a GOOD retailer.

The problem with accepting another Samsung is that you're almost certain to be screwed by another software problem further down the line.

If they are offering you a swap and not a refund, they need to justify why.

 

Cold hard cash in your hand, and then you walk out and put it down as a lesson learned, and then give Richer Sounds your lifetime's custom.

 

Apprentice
It's good it's stored in a second place as it would be a shame to lose all the knowledge in this thread.
Explorer

Hi Guys,

 

Thank you all for the input, having purchased a KS8000 last year, with the intentions to use it as my Control for IOT devices in my new house, was really annoyed to find out the USB dongle never came out, never mind the HLG/BBC iPlayer over the world cup.

 

I fowarded this thread to a friend who had purchased the TV also on my recommendation for similar reasons, but he got it from JL, he got good news this week, as they offered him full refund. I've been away so not had time to start mine with Currys.

 

But here is the email I'm going to send them(does any one have the email address where to send it to?) I've used some of the people emails to put mine together (Thank you) so this is what I would like to send, what do you guys think?

 

Thanks

 

 

Black Belt 

@hmsq wrote:

Hi Guys,

 

Thank you all for the input, having purchased a KS8000 last year, with the intentions to use it as my Control for IOT devices in my new house, was really annoyed to find out the USB dongle never came out, never mind the HLG/BBC iPlayer over the world cup.

 

I fowarded this thread to a friend who had purchased the TV also on my recommendation for similar reasons, but he got it from JL, he got good news this week, as they offered him full refund. I've been away so not had time to start mine with Currys.

 

But here is the email I'm going to send them(does any one have the email address where to send it to?) I've used some of the people emails to put mine together (Thank you) so this is what I would like to send, what do you guys think?

 

Thanks

 

Dear Sir/Madam,

Re: Purchase of Samsung UE55KS8000 TV – Order Number *******
I purchased the Samsung UE55KS8000 TV from Currys on **/**/2017 At the point of purchase I paid £1,***.00 which included a 5-year warranty. I would like to return the UE55KS8000 TV as I believe I have been mis-sold.
While researching at the time for a new TV, I found that the Samsung TV UE55KS8000 would be able to interact with IOT devices via the SmartThings extender , as described on the product page(https://web.archive.org/web/20161128065705/http://www.currys.co.uk/gbuk/tv-and-home-entertainment/te...) an extract from this page is below:
Smart features
From the Smart Hub home screen you can access a range of smart options directly through your TV, including catch-up TV services and 4k content on Netflix and Amazon Prime.
Using an existing Samsung SmartThings Hub (sold separately), you can set your TV to turn on as you enter the room, adjust connected lights and speakers and even control other compatible smart devices.
You can also access and control the 55KS8000 using your voice. The Premium Smart Remote automatically recognises the set top box, games console or other external device that you have connected to your TV for added convenience.

At the time I was looking at buying a new TV in preparation for my new house purchase, wanting a central place to control my cameras as well as my lights. This was further reinforced by the link on your website mentioning talking about “How to control your home from your Smart TV”.
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
The following is an extract from that webpage above.
How to use SmartThings on your TV Samsung’s 2016 SUHD TVs have a built-in SmartThings hub, which is normally bought separately.
Your new TV will come with the SmartThings Extend, a small USB-like dongle that plugs into your TV. Once you’ve done this, switch on your TV and connect to Wi-Fi. On the TV’s hub screen, you’ll see the SmartThings app alongside things like Netflix, YouTube and regular channels. Highlight the app, and then select the option you want from the boxes that appear above. It’s really that easy to use.
To my surprise when setting up my media office I realised that the SmartThings Extend, I never received and upon research I discovered that Samsung has since confirmed the SmartThings Extend will never be made available, since the TV is not technically capable of supporting this and due to security concerns. Details of this can be seen at the following website: https://www.flatpanelshd.com/news.php?subaction=showfull&id=1512472675.
The above information had massive bearing in the purchase of this TV as it seemed to tick all my requirements for creating a smart house, I’m extremely disappointed to have been misled in my purchase.
As this purchase is governed by the Consumer Rights Act 2015, which states that goods purchased must match the description supplied pre-contract, such as on the packaging, advert, or description for example.
As you are in breach of contract and I've owned the product for less than 6 years I am within my statutory rights to ask for it to be replaced or a full refund given at no further cost to me. To be clear, the retailer is responsible not the manufacturer.
I await confirmation that you will provide the remedy set out above within 14 days of the date of this email.
Yours faithfully,


Hi 2 things,  can you ask you friend if he used these forums to help,  if he could let us know by posting it on the ks refunds results thread. 

You send to the Curry's shop if bought from one or to their support and know.  They are  the only major retailer not to have offered a full refund yet. Apparently they have said they are relooking at thus issue.  So we wait. 

Paul

Highlighted
Explorer

I bought online only, not from a store.

 

I've told him this.

 

Is the the customer services email or the CEO email?

Explorer

So after some more emails back and forth, Currys have sent me this final email;

 

“Dear ******

 

 
Thank you for your response. 
 
Your issue has been reviewed in its entirety and offers presented to you that you have advised you are not happy to accept. You have therefore been supplied the relevant dead lock communication to take your complaint further through a either legal representative or an Alternative Dispute Resolution (ADR) provider 
 
The decisions have been given have already been explained. We are offering a partial refund on return of the unit or a gesture of goodwill should you wish to keep the unit. I do understand that this is not the resolution that you are seeking, however I do trust that I have clarified the company’s position in this matter. 
 
Please be aware that further communication will be added to your case however may not be responded to.
 
Yours sincerely,
 
Darryl Frost 
CEO Support Team

 

Team Knowhow™ Customer Contact Centre

Tel: 0344 561 6372

 

The ombudsman has also gotten back to me since and said they can’t help as Currys don’t subscribe, so that was a waste of time.

 

Their absolute final position is to either refund me £700 of the £999 I paid, or give me £350 store credit as a gesture to keep the TV.

 

Only options left going forward are to go to a small claims court, or make a section 75 claim.

 

Anyone dealing with Currys currently don’t hold your breath and prepare for a Small claims court battle. Currys are an awful, awful company and I honestly don’t think it will be long before we see another major chain disappear from the high street.

Top Liked Authors