Re: KS Owners refund - Page 115

paul1277 · ‎24-12-2017

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

Chips78 · ‎06-07-2018

John Lewis customer service agreed to a full refund. Just swapped to new lg b7 in store. Store man wasn't happy and lectured me on why they shouldn't be doing this. Overall very happy with John Lewis and process took less than a week using the email template posted a few pages ago. Good luck everybody else.

Mylo75 · ‎06-07-2018

So I've just been in a different currys store from the one I bought my TV in, and thought I would question them about the SmartThings dongle.

I was told that "even with the SmartThings dongle one would have still needed to purchase the Samsung smart hub to connect all your smart devices to."

Anyone what to confirm this, because I thought the idea of the SmartThings dongle was that a separate hub wasn't required.

paul1277 · ‎06-07-2018

You were lied to. The smart things dongle would make the tv the hub. You would be able to control everything from the tv. Looks like they are now actively miss leading their customers. Shame!

Paul

tarbat · ‎06-07-2018

@paul1277 wrote:
You were lied to.

They constantly lie. Presumably they're also telling retailers the same lies. I've had these two statements from the Presidential Escalations Team Manager:

1. The SmartThings Extend USB adapter and the SmartThings hub are the same hardware!!

He said "The Smart Things Extend USB Adaptor and the current Smart Things Hub we are offering customers are in effect the same piece of hardware"

2. The SmartThings Extend USB adapter needed another SmartThings device to control it!!

He said "We can confirm that the Smart Things Hub can be controlled by a compatible Smart Things device such as a mobile device. This is a piece of hardware offering the same functionality as the Smart Things Extend USB Adaptor that, due to technical reasons, was unable to be released in the UK. This would also have required a similarly compatible device to operate and thus from the hardware perspective there are no changes"

I wonder if any retailers really understand the difference between the Extend USB adapter and the Hub. Probably not, if they're trusting information from Samsung.

Mylo75 · ‎06-07-2018

@paul1277 wrote:
You were lied to. The smart things dongle would make the tv the hub. You would be able to control everything from the tv. Looks like they are now actively miss leading their customers. Shame!
Paul

I know Paul, your reply is what I told them but they would not listen. As each day passes the more contempt I have for currys.

tarbat · ‎06-07-2018

@Mylo75 wrote:
I know Paul, your reply is what I told them but they would not listen. As each day passes the more contempt I have for currys.

I wouldn’t just blame Currys, it's probably what they've been told by Samsung. I wouldn't really expect a TV retailer to know much about SmartThings devices. They're probably just repeating what Samsung have told them.

tarbat · ‎06-07-2018

So, my understanding of the two devices:

SmartThings Extend USB Adaptor - You would use the TV remote control to navigate the SmartThings GUI on the TV screen to monitor and control your other SmartThings devices.

SmartThings Hub - You need to buy another device to navigate the SmartThings GUI. This other device could be a compatible mobile phone, tablet, Android TV, or an Nvidia Shield, etc, capable of running the SmartThings Android or iOS app.

mrtickle · ‎06-07-2018

@tarbat wrote:
@Mylo75 wrote:
I know Paul, your reply is what I told them but they would not listen. As each day passes the more contempt I have for currys.
I wouldn’t just blame Currys, it's probably what they've been told by Samsung. I wouldn't really expect a TV retailer to know much about SmartThings devices. They're probably just repeating what Samsung have told them.

Some of the time it's the retailers being dishonest, and some of the time it's Samsung being dishonest, and some of the time it's BOTH of them being dishonest and colluding against the customer.

But when it comes to Curry's, no way. I WOULD blame them. They are so anti-customer it's a f**king disgrace. I loathe that company, the entire DSG group, and its entire ethos and attitude towards consumer rights. They are the antichrist of obeying the law and serving customers honestly.

With the full force of the Law on our side, you can see what we're up against. 😞

Imagine this happening 20 years ago, without internet and social media. None of us would have had @Ramos049's fantastic letters. The companies used to rip us off and get away with it. This is why I already have as much contempt for Curry's as it is humanly possible to have, I think!

To the JL shop-worker who thinks it's ok to lecture customers like that - tell him to write to his MP if he wants the Consumer Rights Act to be repealed. He can start from scratch on that one, and he can start a campaign.

rozel · ‎07-07-2018

I hate Curry's too with a vengance. Has anyone got as far as taking them through the Small Claims Court as yet and/or planning to?

Stormed · ‎07-07-2018

@rozel wrote:
I hate Curry's too with a vengance. Has anyone got as far as taking them through the Small Claims Court as yet and/or planning to?

I’m waiting for the outcome of my transaction dispute (section 75) before I consider other options, hopefully it doesn’t get that far though.