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Apprentice

John Lewis customer service agreed to a full refund. Just swapped to new lg b7 in store. Store man wasn't happy and lectured me on why they shouldn't be doing this. Overall very happy with John Lewis and process took less than a week using the email template posted a few pages ago. Good luck everybody else.

Navigator

So I've just been in a different currys store from the one I bought my TV in, and thought I would question them about the SmartThings dongle.

 

I was told that "even with the SmartThings dongle one would have still needed to purchase the Samsung smart hub to connect all your smart devices to."

 

Anyone what to confirm this, because I thought the idea of the SmartThings dongle was that a separate hub wasn't required. 

Black Belt 

You were lied to. The smart things dongle would make the tv the hub. You would be able to control everything from the tv. Looks like they are now actively miss leading their customers. Shame! 

Paul

Voyager

@paul1277 wrote:

You were lied to.


They constantly lie.  Presumably they're also telling retailers the same lies.  I've had these two statements from the Presidential Escalations Team Manager:

 

1. The SmartThings Extend USB adapter and the SmartThings hub are the same hardware!!

He said "The Smart Things Extend USB Adaptor and the current Smart Things Hub we are offering customers are in effect the same piece of hardware"

 

2. The SmartThings Extend USB adapter needed another SmartThings device to control it!!

He said "We can confirm that the Smart Things Hub can be controlled by a compatible Smart Things device such as a mobile device. This is a piece of hardware offering the same functionality as the Smart Things Extend USB Adaptor that, due to technical reasons, was unable to be released in the UK.  This would also have required a similarly compatible device to operate and thus from the hardware perspective there are no changes"

 

I wonder if any retailers really understand the difference between the Extend USB adapter and the Hub. Probably not, if they're trusting information from Samsung.

Navigator

@paul1277 wrote:

You were lied to. The smart things dongle would make the tv the hub. You would be able to control everything from the tv. Looks like they are now actively miss leading their customers. Shame! 

Paul


I know Paul, your reply is what I told them but they would not listen. As each day passes the more contempt I have for currys. 

Voyager

@Mylo75 wrote:
I know Paul, your reply is what I told them but they would not listen. As each day passes the more contempt I have for currys. 

I wouldn’t just blame Currys, it's probably what they've been told by Samsung. I wouldn't really expect a TV retailer to know much about SmartThings devices. They're probably just repeating what Samsung have told them.

Voyager

So, my understanding of the two devices:

 

SmartThings Extend USB Adaptor - You would use the TV remote control to navigate the SmartThings GUI on the TV screen to monitor and control your other SmartThings devices.

 

SmartThings Hub - You need to buy another device to navigate the SmartThings GUI. This other device could be a compatible mobile phone, tablet, Android TV, or an Nvidia Shield, etc, capable of running the SmartThings Android or iOS app.

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Helping Hand

@tarbat wrote:

@Mylo75 wrote:
I know Paul, your reply is what I told them but they would not listen. As each day passes the more contempt I have for currys. 

I wouldn’t just blame Currys, it's probably what they've been told by Samsung. I wouldn't really expect a TV retailer to know much about SmartThings devices. They're probably just repeating what Samsung have told them.


 

Some of the time it's the retailers being dishonest, and some of the time it's Samsung being dishonest, and some of the time it's BOTH of them being dishonest and colluding against the customer.

 

But when it comes to Curry's, no way. I WOULD blame them. They are so anti-customer it's a f**king disgrace. I loathe that company, the entire DSG group, and its entire ethos and attitude towards consumer rights. They are the antichrist of obeying the law and serving customers honestly.

 

With the full force of the Law on our side, you can see what we're up against. :(

 

Promise vs Delivery.jpg

 

Imagine this happening 20 years ago, without internet and social media. None of us would have had @Ramos049's fantastic letters. The companies used to rip us off and get away with it. This is why I already have as much contempt for Curry's as it is humanly possible to have, I think!

 

To the JL shop-worker who thinks it's ok to lecture customers like that - tell him to write to his MP if he wants the Consumer Rights Act to be repealed. He can start from scratch on that one, and he can start a campaign.

 

 

Voyager

I hate Curry's too with a vengance.  Has anyone got as far as taking them through the Small Claims Court as yet and/or planning to?

Explorer

@rozel wrote:

I hate Curry's too with a vengance.  Has anyone got as far as taking them through the Small Claims Court as yet and/or planning to?


I’m waiting for the outcome of my transaction dispute (section 75) before I consider other options, hopefully it doesn’t get that far though.

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