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Explorer

Mine is delivered by bjshomedeliveries, not DPD

Explorer

@paul1111 wrote:

@Stormed wrote:

I'm also going to request a refund or exchange. I have a KS7000 bought at a Currys store, the store in question has now closed down but I'll be sending an email to Currys later and will let you know how I get on. 


Curry's have been a bit difficult,  but the store may have closed but the company has not. Aginn look back for the post about the dispute resolution result against Richer Sounds and inform Curry's of that and the result would probably be the same if you took them to court. Chances are they would settle before. 


My first email to them has been sent.. fingers crossed it goes smoothly, somehow I doubt it!

Black Belt 

@Stormed wrote:

@paul1111 wrote:

@Stormed wrote:

I'm also going to request a refund or exchange. I have a KS7000 bought at a Currys store, the store in question has now closed down but I'll be sending an email to Currys later and will let you know how I get on. 


Curry's have been a bit difficult,  but the store may have closed but the company has not. Aginn look back for the post about the dispute resolution result against Richer Sounds and inform Curry's of that and the result would probably be the same if you took them to court. Chances are they would settle before. 


My first email to them has been sent.. fingers crossed it goes smoothly, somehow I doubt it!


Keep us posted.

Explorer
Is there anyone smarter than me who can find an archive of the john lewis advert for samsung 2016 suhd smart tvs. I can find the actual product page which does have some wording but the other one would be helpful which had a full section of the smartthings part.

Thanks
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@Jep_uk wrote:
Is there anyone smarter than me who can find an archive of the john lewis advert for samsung 2016 suhd smart tvs. I can find the actual product page which does have some wording but the other one would be helpful which had a full section of the smartthings part.

Thanks

Below is the link to the web archive page for the KS7000 on the John Lewis web site.

https://web.archive.org/web/20160521061617/http://www.johnlewis.com:80/samsung-ue49ks7000-suhd-hdr-1...

They as well have stated in the description about the SmartThing feature:

"Control Your Connected Home With SmartThings Extend
Developed alongside SmartThings, Samsung’s SUHD TV will have built-in software to let you do anything from switching on your lights to locking your doors**. It will connect to over 200 SmartThings compatible devices and put your home under complete wireless control – all from your TV. This way, you’ll be able to set the right scene in your living room without getting off the sofa. Please note that this feature is coming soon.
"

Again this is very similar to what Richer Sounds stated on their web page. There should be no reason for them not to give you a full refund. If this went to Retail ADR they would rule in our favour. Below is a link to the recommendation letter from Retail ADR with respect to my complaint with Richer Sounds.

https://drive.google.com/file/d/1wchOMdwsbyzfMV4dbYBvh0wxDkkn9Z_z/view?usp=sharing

As you can see, the reason they ruled in my favour was because it does not do what Richer Sounds claimed with respect to the SmartThing feature. All we need is someone to take their complaint through Retail ADR and when they have ruled in your favour they will be force to offer full refunds to everyone as if it goes to the small claims court they will lose. Please feel free to take bits out of the recommendation letter to use in your complaints as it does have good information with regards to the 'Consumer Rights Act 2015'

Explorer

@Ramos049 ta for that, I can access that page without archive, but will still use that. Will also have a look at the ADR letter to see what I can use. Many thanks. 

Explorer

@Ramos049 wrote:

@Jep_uk wrote:
Is there anyone smarter than me who can find an archive of the john lewis advert for samsung 2016 suhd smart tvs. I can find the actual product page which does have some wording but the other one would be helpful which had a full section of the smartthings part.

Thanks

Below is the link to the web archive page for the KS7000 on the John Lewis web site.

https://web.archive.org/web/20160521061617/http://www.johnlewis.com:80/samsung-ue49ks7000-suhd-hdr-1...

They as well have stated in the description about the SmartThing feature:

"Control Your Connected Home With SmartThings Extend
Developed alongside SmartThings, Samsung’s SUHD TV will have built-in software to let you do anything from switching on your lights to locking your doors**. It will connect to over 200 SmartThings compatible devices and put your home under complete wireless control – all from your TV. This way, you’ll be able to set the right scene in your living room without getting off the sofa. Please note that this feature is coming soon.
"

Again this is very similar to what Richer Sounds stated on their web page. There should be no reason for them not to give you a full refund. If this went to Retail ADR they would rule in our favour. Below is a link to the recommendation letter from Retail ADR with respect to my complaint with Richer Sounds.

https://drive.google.com/file/d/1tJEtSlJixW5XkyHPcGDvHLOVan1Ie8CV/view?usp=sharing

As you can see, the reason they ruled in my favour was because it does not do what Richer Sounds claimed with respect to the SmartThing feature. All we need is someone to take their complaint through Retail ADR and when they have ruled in your favour they will be force to offer full refunds to everyone as if it goes to the small claims court they will lose. Please feel free to take bits out of the recommendation letter to use in your complaints as it does have good information with regards to the 'Consumer Rights Act 2015'


As a side note, might be worth covering your name or any other personal details on the letter if you are sharing it. 

Navigator

@Jep_uk wrote:

@Ramos049 ta for that, I can access that page without archive, but will still use that. Will also have a look at the ADR letter to see what I can use. Many thanks. 


Sorry about that, thought that was what you was after. However that should be all you need. They have advertised a feature that greatly influenced you to purchase the television; which you have waited patiently to be enabled and now find out that it will never be because they will not be providing the 'free Samsung SmartThings Extend USB adapter'. This is a clear act of misrepresentation as detailed in the 'Consumer Rights Act 2015' and therefore are entitled to a full refund.

That was my only argument when I raised it with Retail ADR and they agreed with me. As long as you stick to this you should get a full refund but you might have to go through Retail ADR to achieve this.

 

Thanks for the advice and I have amended the document.

Navigator

@Ramos049 wrote:

@gfsracing wrote:
Anyone buy there TV from Crampton & Moore

Haven't heard if someone has bought from them but having a look at thier website on web archieve for the KS7000 model (https://web.archive.org/web/20170315131008/http://www.cramptonandmoore.co.uk:80/televisions/4k/samsu...) they do clearly state about the SmartThings feature:

"Our Smartest TVs ever have a further enhanced Smart platform delivering UHD HDR streaming, App and Cloud based gaming, Smart View mobile and tab connectivity, Voice control and the capability to control your home through your TV with SmartThings*."

This is very similar to what Richer Sounds stated on their website, so I think you have a strong case. Raise a complaint with them but you might get some resistance if your the first one to complain about this to them.


Many thanks for that my set is the Ks9000 55" i cant find the page for this TV

Black Belt 

@gfsracing wrote:

@Ramos049 wrote:

@gfsracing wrote:
Anyone buy there TV from Crampton & Moore

Haven't heard if someone has bought from them but having a look at thier website on web archieve for the KS7000 model (https://web.archive.org/web/20170315131008/http://www.cramptonandmoore.co.uk:80/televisions/4k/samsu...) they do clearly state about the SmartThings feature:

"Our Smartest TVs ever have a further enhanced Smart platform delivering UHD HDR streaming, App and Cloud based gaming, Smart View mobile and tab connectivity, Voice control and the capability to control your home through your TV with SmartThings*."

This is very similar to what Richer Sounds stated on their website, so I think you have a strong case. Raise a complaint with them but you might get some resistance if your the first one to complain about this to them.


Many thanks for that my set is the Ks9000 55" i cant find the page for this TV


You can say that all the KS tvs were offered that function.

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