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KS Owners refund

Explorer

Nice one thanks.

 

Any preferential treatment on the B7 price?

Navigator

@Eliotrw wrote:

Those who have been successful via richer sounds. How does the process work? Do they collect while they deliver the new tv?


They have asked me to return the television to one of thier stores but  I have asked for it to be collected. On the Which? website they have a letter with regards to returning faulty items which applies in this case. It states:

The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. 

Any returns policy that says I have to cover the cost of returning items must only relate to the situation where I change my mind about the item ordered and not where there is a problem with the item. 

I should not lose out financially as a result of your breach of contract and accordingly all costs of returning the item should be met by you.

So, if they ask you to return the television to a store make sure you get compensation for the trouble.

Explorer

@Eliotrw wrote:

Nice one thanks.

 

Any preferential treatment on the B7 price?


I didn’t ask for any,

a) So shocked they offered me refund on my first call with no fuss at all,

b) the price dropped £100 in the two days between me calling them and them calling me back to pay the difference,

c) the problem was caused by Samsung not RS.

 

Hotshot

@Frazzler wrote:

@Eliotrw wrote:

Nice one thanks.

 

Any preferential treatment on the B7 price?


I didn’t ask for any,

a) So shocked they offered me refund on my first call with no fuss at all,

b) the price dropped £100 in the two days between me calling them and them calling me back to pay the difference,

c) the problem was caused by Samsung not RS.

 


They had to as the law was on your side,  and you where miss sold the TV. 

Took a while and now we need Curry's and John Lewis to do the same. 

Helping Hand

@Frazzler wrote:

I have my exchange arranged for tomorrow, they deliver a brand new 55” LG B7 which supports HLG & DV and take away my 49” KS8000 which doesn’t, all in a single visit scheduled within a 3hr window. I told them I didn’t have the Samsung box and they will bring one with them.


When I bought my TV from Richer, their delivery company DPD would only deliver to a business address, and not to my home. This would be a massive problem if it was still the case. Are they delivering to your home? TIA

 

Highlighted
Explorer

 When I bought my TV from Richer, their delivery company DPD would only deliver to a business address, and not to my home. This would be a massive problem if it was still the case. Are they delivering to your home? TIA

Yes, delivering to my home address,  no issues.

Hotshot

@mrtickle wrote:

@Frazzler wrote:

I have my exchange arranged for tomorrow, they deliver a brand new 55” LG B7 which supports HLG & DV and take away my 49” KS8000 which doesn’t, all in a single visit scheduled within a 3hr window. I told them I didn’t have the Samsung box and they will bring one with them.


When I bought my TV from Richer, their delivery company DPD would only deliver to a business address, and not to my home. This would be a massive problem if it was still the case. Are they delivering to your home? TIA

 


I wouldn't have thought was a problem if you ask them to pick the old set from the same place as it was delivered to. 

Explorer

I certainly will try but they so far, don’t acknowledge that they advertised it.

Here is their response:

Good afternoon ******
First of all, sincere apologies for the delay in responding to your query.
I can confirm that I have spoken to our buyer and managing director regarding this situation. I completely understand that this must be frustrating and I apologise for any inconvenience that you have experienced.
However, having looked at the Product description on the amazon link (where you made the purchase), I cannot see this feature being advertised. Whilst I understand that many customers research the items they wish to buy, we cannot be held accountable for external reviews or promises.
Please provide me with a screenshot of where we have mis-sold the feature on our website, so that I can try to escalate this further on your behalf.
Unfortunately, at this moment, we are unable to offer any form of financial recompense or refund.
I'm sincerely sorry for the inconvenience this has caused, and if you would like to discuss this further, please do not hesitate to contact me
Thank you

Explorer

After some traveling through endless iPhone pics I have come across a few screen captures I did of the item card when I was researching. I don’t have the whole thing, just some of the official blurb bits they put on to describe the features of tv, but it also had part of the description with the mention of smart things!!!

It’s all I have as any kind of evidence and it has captured that I was in amazon in safari, but a wether or not they would accept it as genuine...?

Apprentice

@Jcotts wrote:

After some traveling through endless iPhone pics I have come across a few screen captures I did of the item card when I was researching. I don’t have the whole thing, just some of the official blurb bits they put on to describe the features of tv, but it also had part of the description with the mention of smart things!!!

It’s all I have as any kind of evidence and it has captured that I was in amazon in safari, but a wether or not they would accept it as genuine...?


Send it to them, proof enough in my opinion. Also contact Amazon and see if they can send you the listing from that date, they'll have it achived and say you need to escalate an issue with a third party.

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