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HW-N850 Won't Pair with SmartThings

Observer

Exact same thing happening to me, so frustrating...

First Poster

have your sound bar on the wifi mode waiting. Let me know if that works  

Explorer

I had mine set to Wifi each time anyway as that was listed as part of the walkthrough.

New Member

I had the same problem.  It turns out it is device specific.  I used a different Android device and it worked fine for the setup.  Then I was able to use it with all of my devices.

 

Now, however, I have a new problem.  The soundbar will work just fine with Alexa for a while, then it stops working.  I get a soundbar is unreachable message.  I've tried powering it off and back on and I have verified that I have the latest firmware and the soundbar is connected to the internet.

First Poster

The capture doesn't seem like your phone was not connected to your WiFi or the target product selection was not a soundbar though.

Why don't you reset the soundbar and try it again? (Press and hold "+"&"-" at a same time for 5 secs)

When I failed my setup, I found that the settings of SmartThings did not show me option to select available all were grey.

After off and on my iPhone6, it showed me available(the green coloured option..) and everything went smoothly.

 

Explorer

The screenshots show WiFi as connected, not sure what you mean by "the target product selection was not a soundbar" given that it explicitly asks if I want to add the model of soundbar I have when I open the app (so it's clearly detected it). Resetting the soundbar as mentioned before doesn't help at all.

First Poster

It's a bit strange that yours showed a mobile image compared to mine(a soundbar image) when I went through the setup... 

SB_setup.jpg

Explorer

I get a picture of a soundbar when it pops up with the "Would you like to connect?" message. My images in the first post are from the connection process past that point.

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