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HW-K650 and Two R1 Wirelss Speakers in 5.1 With any TV

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Can someone from Samsung please confirm that Samsung acknowledge this is a firmware issue on the K650 soundbar when connecting radiant speakers to the K650 in surround mode! 

 

Can you please confirm that the sound quality is in fact terrible on surround mode! 

 

Please confirm that there is a sub woofer setting of -12 when it should stop at -6!

 

Can someone please confirm this is being resolved or advise on how I get a full refund as you have ruined what I have spent hundreds of pounds on! 

 

You are selling hardware with untested, underdeveloped firmware, with knee jerk fixes that cause more problems than they resolve! 

 

Hello........... Anyone there....... Hello....... Samsung........ You there?....... No one is responding to threads regarding firmware issues! 

 

Many people on here and in the USA have exactly the same problem! 

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