05-12-2016 04:08 PM
I have a UE48H8000 curved TV and have recently developed an issue where I can't view any apps in the Smart Hub.
Data connection is fully operational, I can browse the internet. So far I have completed a self diagnoisis test and it comes up with an error code of ERRR08007 and says I need to complete an update. However when I try to update it says there is no updates available annd I have the latest version.
I currently have software version: T-GFPDEUC - 1350.0, BT S/G
I have also completed a Smart Hub reset and a full TV reset and this hasn't had any effect.
Can anyone help?
Solved! Go to Solution.
05-12-2016 05:48 PM
Welcome menzies26!
Thanks for posting. You can download the latest software version from your TV from this link!
Download it to a blank USB stick and extract the file. Then head over to your TV with the USB and connect it. Head to Menu > Support > Software Update > Update Now > Update via USB.
Try your Smart Hub and apps after this and let us know how you get on! :smileyhappy:
EmmaS
06-12-2016 08:10 PM
I have tried this and it says that the file format is unsupported. Tried several times with
different USB drives but nothing works.
The Smart Hub now shows a message that the hub is updating and can't be used but it has been like this for over 24 hours
07-12-2016 10:13 AM
It looks like the software version you have installed on your TV is higher than the version available on our website - so you're all up to date there.
Do you receive this error message when you try to open the full Smart Hub, or just when selecting an app from the banner along the bottom of the screen? Can you open the Smart Hub to the featured apps page and see if it allows the apps to update from there?
Let us know how it goes!
07-12-2016 06:34 PM
Thank you this worked, the apps updated straight away and now work
02-06-2018 05:16 AM
what worked???? It doesn't show what worked.
02-06-2018 10:40 AM
Hi @Jmarie.
This is referring to updating the Smart Hub apps to the latest version. Are you having an issue?
28-09-2018 05:32 AM
Hello,
I have a model UN55J620DAF, 55" TV. When I try to use the Smart Hub feature I get the error code:
ERR08007.
How can I fix this?
Regards,
Patrick
28-09-2018 10:19 AM
Hi @pwphil57.
What's the software version of your TV? Go to Menu > Support > Contact Samsung. Also, where did you buy your TV?
17-12-2018 04:18 AM