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I have the same set up. All connected, but unable to select the update. Do you recall how you got connected if you did :/
The default PIN code for your TV is usually set to 0000. Give that a try when carrying out the reset on your TV.
Let us know how you get on.
The option Software update was greyed out for me. Had to go to Menu-System-Setup and reinstall the tv, along with channels and all.
Pin is set by factory normally to 0000 or 1234 or google for default pin