15-09-2018 10:24 AM
Dear members
first good morning. I am thankful in advance to who will be helping me to find a solution to my problem. Two days ago, there was an update for smart tv app in my Samsung TV. Everything was fine and just after that there image has disappeared but the song of the emissions is cLear. Update was made automatically unfortunately. Please if you could advise I will be again thankful
Best Regards
15-09-2018 03:58 PM
Hi @maxcuriosity.
Could you give us a little more info on this please? What's the model code and current software version of your TV? Go to Home > Settings > Support > About This TV.
15-09-2018 05:53 PM
Yes with pleasure
Model : UE55MU6475
software: T-KTMDEUC-1240.7,BT-S
I THINK those are the informations requested.
thanks for your feedback
karim
25-10-2018 08:39 PM
Hello I have the same software on the ue65mu7072, software T-KTMDEUC-1240.7,BT-S. I would like to revert to the previous software, is this possible and if so how.