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Dark spot on Screen

First Poster

Hello,

I have a 55 Samsung 4k Tv,the exact model is 55MU6179.the Tv is 14 months old,3 or 4 months ago i started seeing a dark spot of my screen,its really noticeable when the screen is displaying vivid colors,like watching a football match,and also bright colors,like white or sky blue.does anybody have the same problem and can it be fixed20190205_225538.jpg

 

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3 REPLIES 3
ChrisM Moderator
Moderator

Hi @Predator96.

 

Are you able to try a picture test on your TV to see if this is still evident? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test.

First Poster

Yes,i did the test and its still there,its like that part of the screen doesnt get enough light.but its really noticeable when the screen is displaying white color.

ChrisM Moderator
Moderator

In this instance we'd suggest a call through to our Audio-Visual specialists, @Predator96. They'll be able to run through various troubleshooting steps with you and also make a remote connection to your TV to establish what may be causing the issue. You can contact them on 0330 726 7864 between 8am and 10pm.

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