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Cant change 4.3 format of movie to 16.9

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Explorer

Hi when watching some old tv programmes in 4.3 with side bars my new samsung tv doesnt allow me to change format  to widescreen any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Explorer

You can restore all TV settings (excluding the Internet and network settings) to the factory defaults.

 

Home > Settings > Support > Self Diagnosis > Reset 

 

i think, it'll work this time 

11 REPLIES
Explorer

Hello,

Can you tell me on which source do you have this problem? If you are using an external device, can you tell me what is it?

And what is the model of your TV?

I remain available to find a solution.
good to you.

Explorer

Hi tv is Samsung Ue43nu7020 and now tv box is external source program is in 4.3 but i dont know how to change to zoom or 16.9 ?

Explorer

Hello,

 

You can change the size of the picture displayed on the TV screen.

 

Home > Settings Picture > Picture Size Settings > Picture Size > 16:9 Standard 

 

if it does not work, can you tell me if you have this concern on all TV sources?

Explorer
Hi yes if i go to picture settings i can change screen sizes the problem is my screen is set to 16.9 wide i am watching a programme that comes on with side bars and picture in middle on my old tv i could alter screen size and get rid of the side bars
Explorer

Do you have this problem on all sources or just on one source?
if so, what is this source? and what is the device connected to this source?

Explorer
All sources
Explorer

You can restore all TV settings (excluding the Internet and network settings) to the factory defaults.

 

Home > Settings > Support > Self Diagnosis > Reset 

 

i think, it'll work this time 

Explorer
Thank you
Explorer

So, it works ?

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