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Brand new 55 Q9FN, terrible panel quality

Apprentice

Mine is already off - no impact. 

Try watching a dark Netflix show like ozark season 2 or the latest season of luke cage and turn subtitles on 

Explorer

Yep, mine is off too. Subtitles are not even needed to see the issue...

First Poster

Yep same problem here too. Even in a very dark room the dark scenes in Iron Fist on Netflix are almost impossible to see what’s actually on screen. I’m paying a monthly cover insurance for my Q9FN so will wait to see if next update sorts it or they can have it back. It’s a huge shame as the tv apart from this issue is superb.

First Poster

If whilst watching HDR content you turn on contrast enhancer it helps a lot with dark scenes & you can see the detail. It’s not ideal but at least it makes it watchable.

Big Cheese

@MAILERS wrote:

If whilst watching HDR content you turn on contrast enhancer it helps a lot with dark scenes & you can see the detail. It’s not ideal but at least it makes it watchable.


I seen other people on these forums saying the same and it does seem to be a faulty panel. There was one who had his panel replaced and said it was now as he expected, very good. This a premium top of the range telly and it should wow you and if it does not, do not accept it and send it back. Most importantly report it as a fault to your retailers. I had a 65KS9500 and it was an excellent bright picture in HDR. I remember Star trek on Netflix was stunning, but it would not record, so Samsung exchanged it for the Q9F and what a horrible dull HDR picture. Banding blooming awful. I sent pics to Samsung, and they said it was within spec, but did agree to give me a full refund. Insist on getting a TV that will wow you not disappoint.

Paul

Apprentice

Even on youtube reviews about this tv I can clearly see that HDR looks dark specially when compared with LG and I didn't seen any reviewer pointing this out.

Hopefully a future update will fix this but very slim chances happening.

 

Big Cheese

@Ionut_1 wrote:

Even on YouTube reviews about this tv I can clearly see that HDR looks dark specially when compared with LG and I didn't seen any reviewer pointing this out.

Hopefully a future update will fix this but very slim chances happening.

 


Odd as this a 2000 nit TV compared to the lg which is 900!  The KS was really good HDr, bright and the contrast was great. The q9f was ok with SDR but dull with HDR. In letter box it was like a shadow around the picture. Like looking through binoculars. Not good.

First Poster

After doing a little research & just playing about with different HDR content is seems that it’s not just a Samsung issue if at all. It seems to be related to Netflix HDR & not the TVs. I was watching some HDR content on YouTube & it has the wow factor & pops from the screen as you would expect but not Netflix. If you google Netflix HDR too dark it seems to be a widespread problem with all TVs, Sony, LG, Samsung etc.

Also if you do a google search of the Netflix show ‘Ozark’ too dark, it’s apparently the way the director intended it to be.

Big Cheese

@MAILERS wrote:

After doing a little research & just playing about with different HDR content is seems that it’s not just a Samsung issue if at all. It seems to be related to Netflix HDR & not the TVs. I was watching some HDR content on YouTube & it has the wow factor & pops from the screen as you would expect but not Netflix. If you google Netflix HDR too dark it seems to be a widespread problem with all TVs, Sony, LG, Samsung etc.

Also if you do a google search of the Netflix show ‘Ozark’ too dark, it’s apparently the way the director intended it to be.


Like I said someone else reported the same issue and had the panel changed and said it fixed the issue and was now a great picture. My friend has a Hisense  and yes not as bright but the Netflix HDR still looks good.  On here someone said that the lg was not affected by this issue and I have seen this on a Q9F and I also can say it was awful.  SDR was good.  A telly at this price range should wow you,  and it should be the same from all sources. The only thing that can give a poor picture otherwise is poor internet bandwidth.  I have a 80 meg connection.  Again if this was a general problem with all TVs then I would think we would here a lot more about it and complaints against Netflix,  but it is not,  it looks like it is a known Samsung fault which again they will not admit to,  and only changing panels forthose who shout loudest. 

First Poster

I understand what you are saying but as I said if you google the problem it is  a very widespread issue. If what you say is correct, there is a hell of a lot of people out there with bad panels!! I personally think HDR is still in its infancy & will improve with time but I will keep a close eye on the issue & return the tv if necessary.

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