27-06-2018 08:05 PM - last edited 27-06-2018 08:07 PM
Hi,
I've just switched from a 49 MU7000 to a 55 Q9FN and was giddy with excitement about finally owning a top end TV.
Unfortunately, I've either received a dud or there's an inherent problem with the tech; for HDR (and even SDR content), the screen goes /incredibly/ dark during dark scenes. We aren't talking perfect QLED blacks here; all detail is lost, UNLESS I leave a white menu screen up.
As you can see from the photos. Annoyingly, I'm also using an S9 to take the photos so it does a better job of amplifying the incoming light, but believe me when I say it's even worse than the TV is showing. I would estimate that the unlit picture is displaying at <10 nits.
I ascribed this to either a problem with local dimming or eco mode, but modifying both of those settings made no difference. It's making using the tv for anything other than bright content unusable, and I didn't honestly expect a £3000 TV to be notably worse than a £700 TV.
Please advise.
P.S: Why have Samsung removed the ability to change audio languages when playing from a USB source? All of my movies are playing in Italian or Portuguese with no way to change it.
05-12-2018 04:18 PM
05-12-2018 09:30 PM
Disabling local dimming makes the content so dark you cant watch it. So this is not really an option. Unblievable that thats what we get from Samsung for a premium TV.
05-12-2018 09:32 PM
Do you know how to access the service menu so I can give it a try?
05-12-2018 09:35 PM
I've been following this topic for the last 2 months. Guys, this is being reported all over the place in every possible forum: avsforum, samsung eu, samsung us, youtube is full of samples, in my country (Israel) this is the main topic being discussed in major forums.
I don't understand Samsung disregard here. It is just unbelievable.
05-12-2018 09:38 PM
05-12-2018 09:40 PM
06-12-2018 10:10 AM
I don't think going to the service menu is recommended. They should add an option available in picture settings for everyone to be able to access.
06-12-2018 02:18 PM
LG introduced a similar light fluctuation issue in their last firmware update. Then issued a fix;
https://www.youtube.com/watch?v=TthtKfCOzmU
Seems like they listen to their customers.
06-12-2018 02:21 PM
Samsung told me to update to firmware 1153... Which doesn't solve the issue.
06-12-2018 02:33 PM
I believe the only way to make a company listen to its customers is by making a noticeable difference in its revenue by not buing its products. That is, most probably most of us won't buy another Samsung TV (some may even return their current set if they can) and let people we know, know about it.
They will start listening to customer feedback at some point..