Black streaks in screen

[Helpme3]

[TomF]

Hello Helpme3! We'd like to get a better understanding of this. Would you be able to provide is with the TV model number and run a Picture Test? You can follow these steps for assistance here

[Helpme3]

UN55MU7500FXZA

Failed all 3

[TomF]

Thanks for that, Helpme3! Your TV does not seem to be a UK model. Are you based in the UK?

[Helpme3]

No usa

[TomF]

No problem! We'd recommend getting in touch with our colleagues in the US for additional support. They'll be able to guide you through some through some troubleshooting steps and provide you with the best advice. You can reach there support page here

[Helpme3]

Thank you very much