Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Black Pixels on Samsung Tv UE65KS700

(Topic created on: 20-01-2019 10:09 PM)
971 Views
PedroZ
First Poster
Options

Yesterday I noticed a group of black pixels on the screen. It look like a big from far away. I was wondering what could be the cause and if it can be fixed.

 

Thanks for the help.The group of pixelsThe group of pixels

 When its black the pixels look brightWhen its black the pixels look bright

 

0 Likes
2 REPLIES 2
CarlH
Moderator
Moderator
Options

Hi @PedroZ. Have you tried a Picture Test to see if it still appears? To do this, press Home on your remote and go to Support > Self Diagnosis > Start Picture Test. If it does, get in touch with one of our local Service Centres for an engineer to inspect your TV. This link will direct you to the closest in your area.

0 Likes
PedroZ
First Poster
Options

I did run the TV Picture test and it still appears in all 3. 

I will contact the Service Centre near me and let you know the solution.

Thanks,

0 Likes