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BBC iPlayer Not Loading Error 02001

Apprentice

Replacing the motherboard IS the answer. After an hour on the phone to a technician in the Phillipians trying some remote changes and updates she arranged for a local repair guy to come out the next day. It took 1/2 hour and the TV is back to normal. It IS the answer.

Apprentice
Hi thanks for that the only problem is with my work! As it would be October at the earliest until I could be home unless the engineers work Sundays! Could I ask though did you get any assurances that it would not happen again? As it was a firmware role out that started this in the first place. That is also the reason for hoping on a software fix incase or when it happens again. As a custom firmware would be the easiest option to fix it.
Cheers
Apprentice
Hi thanks for that info I was hoping a mass rejection might force Samsung to sort it out so I will email them again informing them of their non working firmware and inquire on their next step to repair their confirmed fault.
Thanks
Explorer

I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. I didn't even have to reset the smart hub. 

 

I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. 

 

On the USB were 2 versions of firmware: T-KTMDEUC and T-KTSDEUC

 

It took 8 months to get this issue fixed for me...

Observer

same here - got it today after reporting it 2 weeks ago ... all good - so the only thing that requires fixing is the lack of live preview in the guide for me ...

CarolinaW Moderator
Moderator

Apologies for the delay, @thecaretaker! Glad to see you're all sorted now! 

CarolinaW Moderator
Moderator

Hey @r4nd0m! Sorry it took a while! Good to see it has now been resolved!  What's happening with your TV guide? 

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Explorer

After an online chat with Samsung Support explaining my position they quickly agreed to send me the 1239.9 upggrade on a memory stick. A week later it has arrived and after updating my MU6500 I went to the iPlayer and it worked. No memory board change, no reset. The My5 app and the other BBC apps also work.

 

It has been a while and there have been lots of 4k test transmissions missed but my TV is fully smart again. I can put the Amazon tv back in the drawer (or in the bedroom if the wife lets me!)

 

 

Explorer

It can also be fixed by firmware...

 

After an online chat with Samsung Support explaining my position they quickly agreed to send me the 1239.9 upggrade on a memory stick. A week later it has arrived and after updating my MU6500 I went to the iPlayer and it worked. No memory board change, no reset. The My5 app and the other BBC apps also work.

 

It has been a while and there have been lots of 4k test transmissions missed but my TV is fully smart again. I can put the Amazon tv back in the drawer (or in the bedroom if the wife lets me!)

Superuser I
Superuser I

Thanks for reporting your experience @loftygit.    Good to know that in  some instances the issue can be fixed by firmware, 1239.9 is not yet publicly avilable on the support site. 

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