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BBC I player blurred

First Poster

Does anyone know why i player goes blurry on Samsung tv after about ten seconds? All other Apps work fine and no problem with the internet connection. It is driving me nuts! 

5 REPLIES
CarlH Moderator
Moderator

Hi @Pete15482. Is the resolution changing by any chance? What's your download rate like?

First Poster

Hi. It just goes very blurry after about ten seconds of being fine. Download speed is fine. I’ve just tried the old trick of unplugging and turning back on and it is working fine. Do you think it might be something to do with system updates? 

CarlH Moderator
Moderator

Could be a possibility. What's the model number of your TV, @Pete15482

First Poster

Hi. It is UE43NU712 0. Thanks 

CarlH Moderator
Moderator

Thanks, @Pete15482. The latest version is 1231.1. If yours isn't this and you're unable to install it directly, this link will allow you to download the file to a USB stick (using a computer) and install it using that. 

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