Apps not working

[arfc62]

My TV model number is UE46D6750WKXXU.

The only app on the Smart Hub that works without any issues is BBC iPlayer - no other apps will load.

On some - e.g. Amazon - I just get a black screen.

On others - e.g. ITV Hub - the app loads but when I chose a programme to watch the TV switches off.

My internet connection etc. all seem to be fine - otherwise BBC iPlayer wouldn't work.

When I try an online Software Upgrade it just says 'No software to upgrade currently'.

Any suggestions as to why only the BBC app works and how I can solve the problem with the others would be greatly appreciated.

CHEERS

[arfc62]

Hi AntS

I didn't unzip the file first - OOPS!

I have now and succesfully upgraded to software version 1028.0.

It appears to have solved the problem with most apps - thank you.

However, the main reason I contacted you is that I recently signed up to Amazon Prime.

Unfortunately updating my software has not solved the problem with the Amazon app.

When I click on the app I just get a black screen.

Any further suggestions re the Amazon app not loading properly please?

CHEERS

[JessL · Accepted solution]

As it seems to be just Amazon that is experiencing the issue now, we'd reccommend contacting the App provider for more information on this. 

We hope this has helped!