App gone from H5500 TV

[forza11]

All smart apps seems to have disappeared from my UE48H5500 LCD. When I open the Netflix app, it brings me to a download screen, but the download doesn't work. The app store is empty. TV is connected to the internet, firmware version 2880. Any idea what's going on?

[CarlH · Accepted solution]

i @forza11. Is your software up to date? Press Menu/ Settings on your remote and go to Support > Software Update. The latet version is 2890.2. Have you also tried a Smart Hub reset? To do this go to Menu > Smart Hub > Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000. Let me know if this helps.

[forza11]

Reset worked! Via the update menu it says that there is no update available, but I used the usb version just now, that worked

[CarlH]

Great stuff, @forza11! Let me know if you need anything else.

[Unluckygrlz13]

Where do I get repair replacement part for... wireless router identifier .. To even get a chance at connection. Where is the part n how 2 locate it?

[ChrisM]

Hi @Unluckygrlz13.

We'd suggest having a word with your nearest Service Centre. You can find them here.