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All 4 app stopped working on Smart TV

Apprentice

Well for me it's been a month since I got in contact with Channel 4 on the audio issue and still nothing in response of any substance, just the same old "try resetting the Smart Hub" that's failed repeatedly to touch the problem.

 

Still using the Fire Stick exclusively for All 4 which is a pain but not the end of the world.

 

I don't think Samsung have any control over the apps however so until Channel 4's engineers pull their collective fingers out and release an update solving this problem we're all stuck.

 

My suggestion would be to remove all the adverts on Sausung TV's since it's them that break the functionality.

First Poster

I put my TV on last night and got a message saying samsung needs to up date.  after update all catchup apps are deleted and no way of re-installing them. called samsung this morning and have been told samsung are aware of the issue and there is no fix available, nor will there be.  Seems Samsung have not paid anyone in the UK the app owners licence fee to install these apps and so they are being slowly uninstalled.  Nor can you install any apps outwith the samsung app store.  So Samsung are less than useless.

Explorer

Which TV model did that happen on?

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Apprentice

QE496FN

Explorer

Channel 4 emailed me today saying;

 

We would advise that we have since released a new All 4 update for Samsung TV that should resolve some of the issues you were experiencing previously. We would recommend you follow the previously advised troubleshooting once again, to ensure All 4 is fully optimised on your Samsung TV.

 

So that's what I'll be trying tonight

Apprentice

Did it work? I have not yet had the same message so will chase them.

Apprentice

What was the troubleshooting they refer to?

Explorer

@bsteve wrote:

Did it work? I have not yet had the same message so will chase them.


Yes, it worked

Explorer

@bsteve wrote:

What was the troubleshooting they refer to?


Resetting the Smart Hub, etc, etc.. quite involved and felt like clutching at strawers really - I guess they want to sanity check it really is a problem with the app. Once you've updated the app, you might need to power off the TV (completely) and start it up.

First Poster

no it did not work for me.  I have gone to the smart hub.  reset the TV to factory and start like it was brand new.  Did not work.  Got mad.   watch Starz with a differnet app now.  All they have to do is a new update to fix this problem.  I'm not the only one with this Starz problem.  I was hoping it would work before Christmas.  Everyday I check it, but still doesn't work. This made me stop buying Samsung Ptroducts.  I used to love them.  I needed a new Oven.  I wanted Samsung, but after this ..... No way.  Plus FYI..... they have been returned alot

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